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1. (WO2016065362) CUSTOMER SERVICE ROBOT AND RELATED SYSTEMS AND METHODS

Pub. No.:    WO/2016/065362    International Application No.:    PCT/US2015/057392
Publication Date: Fri Apr 29 01:59:59 CEST 2016 International Filing Date: Tue Oct 27 00:59:59 CET 2015
IPC: B25J 19/02
G05D 1/00
G06Q 30/06
Applicants: FELLOW, INC.
Inventors: MASCORRO MEDINA, Marco, O.
FAN, Zhengqin
RANATUNGA, Thavidu
BARRY, Daniel, T.
SINHA, Utkarsh
KAZA, Sivapriya
KRISHNA, Varun
Title: CUSTOMER SERVICE ROBOT AND RELATED SYSTEMS AND METHODS
Abstract:
A robot for providing customer service within a facility includes a locomotion platform, an upper sensor for detecting objects within an upper field of view of the robot, a lower sensor for detecting objects within a lower field of view of the robot, a display and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor. The robot computer is configured to detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor, and the robot computer is further configured to access one or more databases storing information associated with products available to customers within the facility and to provide customer service to the customer based on the accessed information.