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1. (WO2016057465) SYSTEM AND METHOD FOR REMOTELY SERVICING AN INDUSTRIAL PRINTER

Pub. No.:    WO/2016/057465    International Application No.:    PCT/US2015/054152
Publication Date: Fri Apr 15 01:59:59 CEST 2016 International Filing Date: Wed Oct 07 01:59:59 CEST 2015
IPC: G03G 15/00
Applicants: VIDEOJET TECHNOLOGIES INC.
Inventors: WEAVER, Robert
NEAGLE, Robert
Title: SYSTEM AND METHOD FOR REMOTELY SERVICING AN INDUSTRIAL PRINTER
Abstract:
A method and system for remote servicing of an industrial printer (110) includes obtaining, on a processor, sensor data that indicates values output by sensors (170) configured to measure physical phenomena related to a plurality of components (160) of the industrial printer. Also obtained, on the processor, is parameter data that indicates values for parameters that indicate user settings (184) for operation of the industrial printer. It is determined, on the processor, a service issue related to the industrial printer based on the sensor data and the parameter data, It is also determined, at least in part on the processor, an action to be performed on the industrial printer in response to the service issue. Furthermore, the action is caused to be initiated. In some embodiments, the action is initiated at one facility different from a facility where the industrial printer is located.