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1. (WO2016053235) PROVIDING TECHNICAL SUPPORT TO A USER VIA A WEARABLE COMPUTING DEVICE

Pub. No.:    WO/2016/053235    International Application No.:    PCT/US2014/057999
Publication Date: Fri Apr 08 01:59:59 CEST 2016 International Filing Date: Tue Sep 30 01:59:59 CEST 2014
IPC: G06Q 30/02
G06Q 50/10
Applicants: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
Inventors: ORSOLINI, Garry S.
CARRASCO, Bartolome Fernandez
MCMAHON, John
Title: PROVIDING TECHNICAL SUPPORT TO A USER VIA A WEARABLE COMPUTING DEVICE
Abstract:
Examples include providing technical support to a user via a wearable computing device, including identifying a user of the wearable computing device making a request to determine a user profile of the user, determining a location of the wearable computing device, determining, based on the user profile and the location of the wearable computing device, a virtual waiting room to place a digital representation of the user in, and transferring, based on a match between the user profile and at least one service personnel profile associated with the technical support center, the digital representation of the user from the virtual waiting room into a virtual private room.