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1. (WO2016051015) SYSTEM AND METHOD FOR CONFIGURING COMMUNICATION SESSIONS
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2016/051015 International Application No.: PCT/FI2015/050618
Publication Date: 07.04.2016 International Filing Date: 16.09.2015
IPC:
G06Q 10/06 (2012.01) ,G06Q 30/06 (2012.01) ,G06Q 10/10 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
06
Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
06
Buying, selling or leasing transactions
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
10
Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting
Applicants: GIOSG.COM OY[FI/FI]; Valimotie 13 A FI-00380 Helsinki, FI
Inventors: VAINIO, Tuomas; FI
TAINA, Mikael; FI
PÄÄKKÖNEN, Joona; FI
RISSANEN, Veli-Matti; FI
KIISKI, Kimmo; FI
NIINIMÄKI, Ari; FI
HALTTUNEN, Anssi; FI
Agent: MOOSEDOG OY; Rykmentintie 2 B 20810 Turku, FI
Priority Data:
14/501,74230.09.2014US
Title (EN) SYSTEM AND METHOD FOR CONFIGURING COMMUNICATION SESSIONS
(FR) SYSTÈME ET PROCÉDÉ POUR CONFIGURER DES SESSIONS DE COMMUNICATION
Abstract:
(EN) Disclosed is a system for configuring a communication session.The system comprises a plurality of operator devices associated with a plurality of sales operators.The system further comprises a server arrangement coupled via one or more communication networks to the plurality of operator devices.The server arrangement is operable to receive information pertaining to a webpagethat is accessed by a consumer device associated with a given consumer.The server arrangement is then operable to analyze the information to select an operator device from the plurality of operator devices. Moreover, the server arrangement is operable to start the communication session between the consumer device and the selected operator device. Fig.
(FR) L’invention concerne un système pour configurer une session de communication. Le système comprend une pluralité de dispositifs d’opérateur associés à une pluralité d’opérateurs de vente. Le système comprend en outre un agencement de serveur couplé par l’intermédiaire d’un ou plusieurs réseaux de communication à la pluralité de dispositifs d’opérateur. L’agencement de serveur est apte à recevoir des informations concernant une page Web à laquelle accède un dispositif de client associé à un client donné. L’agencement de serveur est ensuite apte à analyser les informations pour sélectionner un dispositif d’opérateur parmi la pluralité de dispositifs d’opérateur. En outre, l’agencement de serveur est apte à démarrer la session de communication entre le dispositif de client et le dispositif d’opérateur sélectionné.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)