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1. (WO2015116363) FACILITATING INTERACTIVE SUPPORT SESSIONS FOR AN EMBEDDED DEVICE USING A PORTABLE DEVICE
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2015/116363 International Application No.: PCT/US2015/010880
Publication Date: 06.08.2015 International Filing Date: 09.01.2015
IPC:
H04L 29/10 (2006.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
29
Arrangements, apparatus, circuits or systems, not covered by a single one of groups H04L1/-H04L27/136
02
Communication control; Communication processing
10
characterised by an interface, e.g. the interface between the data link level and the physical level
Applicants: UPDATELOGIC, INC.[US/US]; 3140 Harbor Lane Suite 240 Plymouth, MN 55447, US
Inventors: THIELEN, Kurt, Roman; US
NIGBUR, Christopher, John; US
Agent: MCNELIS, John, T.; US
Priority Data:
14/170,89603.02.2014US
Title (EN) FACILITATING INTERACTIVE SUPPORT SESSIONS FOR AN EMBEDDED DEVICE USING A PORTABLE DEVICE
(FR) FACILITATION DE SESSIONS DE PRISE EN CHARGE INTERACTIVE POUR UN DISPOSITIF INCORPORÉ À L'AIDE D'UN DISPOSITIF PORTABLE
Abstract:
(EN) An embedded device is connected to a portable device via an alternate connection that is separate from a first network interface used by the embedded device to connect to an Internet service. The Internet service provides support for the embedded device. The portable device connects to the Internet service via a second network interface of the portable device. First messages are exchanged between the portable device and the embedded device via the alternate connection, and second messages are exchanged between the portable device and the Internet service based on the first messages. The first messages and the second messages facilitate an interactive support session between the embedded device and the Internet service in place of the first network interface of the embedded device.
(FR) L'invention fait intervenir un dispositif incorporé qui est connecté à un dispositif portable via une connexion de substitution qui est distincte d'une première interface de réseau utilisée par le dispositif incorporé pour se connecter à un service Internet. Le service Internet assure une prise en charge au dispositif incorporé. Le dispositif portable se connecte au service Internet via une deuxième interface de réseau du dispositif portable. Des premiers messages sont échangés entre le dispositif portable et le dispositif incorporé via la connexion de substitution, et des deuxièmes messages sont échangés entre le dispositif portable et le service Internet sur la base des premiers messages. Les premiers messages et les deuxièmes messages facilitent une session de prise en charge interactive entre le dispositif incorporé et le service Internet à la place de la première interface de réseau du dispositif incorporé.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, ST, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)