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1. (WO2015047272) SYSTEM AND METHOD FOR CONTEXT BASED KNOWLEDGE RETRIEVAL

Pub. No.:    WO/2015/047272    International Application No.:    PCT/US2013/061896
Publication Date: Fri Apr 03 01:59:59 CEST 2015 International Filing Date: Fri Sep 27 01:59:59 CEST 2013
IPC: G06F 17/30
Applicants: INTERACTIVE INTELLIGENCE, INC.
Inventors: BEHYMER, Joseph, A.
Title: SYSTEM AND METHOD FOR CONTEXT BASED KNOWLEDGE RETRIEVAL
Abstract:
A system and method are presented for context based knowledge retrieval. In one embodiment, such retrieval pertains to pattern recognition for data related to interactions between users, configuration and organization of systems data in an enterprise, and the quality of calculations of communication interactions. In one embodiment, a communication may be analyzed and a user interface created of potential sources of information related to the communication. This information may be from an internal source, such as a knowledge base, or an external source, such as an internet connected information source, for example. The user interface may comprise entities with associated links and actions, which may be configured based on a user's preference.