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1. (WO2014205037) QUALITY CHECK IDENTIFYING SOURCE OF SERVICE ISSUE

Pub. No.:    WO/2014/205037    International Application No.:    PCT/US2014/042874
Publication Date: Thu Dec 25 00:59:59 CET 2014 International Filing Date: Thu Jun 19 01:59:59 CEST 2014
IPC: H04L 12/24
H04M 3/22
H04M 3/30
H04L 12/28
Applicants: ARRIS SOLUTIONS, INC.
Inventors: JOSHI, Varad V.
NAIR, Harindranath P.
Title: QUALITY CHECK IDENTIFYING SOURCE OF SERVICE ISSUE
Abstract:
A quality check of service received by a CPE device within a first customer premise is initiated, and if the results of the quality check indicate a problem with the service received by the CPE device, one or more CPE devices within one or more customer premises sharing upstream network resources with the first customer premise is identified and a quality check of service received by the one or more identified CPE devices can be conducted. If the results of the quality check of the one or more identified CPE devices indicate a problem with the service received by the CPE devices, a determination can be made that a problem exists at a network component upstream from the first customer premise and the other one or more customer premises.