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1. (WO2014180221) CALL CENTRE SEAT MANAGEMENT METHOD AND DEVICE AND COMPUTER STORAGE MEDIUM
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2014/180221    International Application No.:    PCT/CN2014/075288
Publication Date: 13.11.2014 International Filing Date: 14.04.2014
IPC:
H04M 3/523 (2006.01)
Applicants: ZTE CORPORATION [CN/CN]; ZTE Plaza, Keji Road South, Hi-Tech Industrial Park, Nanshan Shenzhen, Guangdong 518057 (CN)
Inventors: LI, Qiongfang; (CN)
Agent: CHINA PAT INTELLECTUAL PROPERTY OFFICE; 2nd Floor, Zhongguancun Intellectual Property Building, Block B, No.21 Haidian South Road, Haidian Beijing 100080 (CN)
Priority Data:
201310554968.4 08.11.2013 CN
Title (EN) CALL CENTRE SEAT MANAGEMENT METHOD AND DEVICE AND COMPUTER STORAGE MEDIUM
(FR) PROCÉDÉ ET DISPOSITIF DE GESTION DES POSTES DE CENTRE D'APPELS, ET SUPPORT DE STOCKAGE INFORMATIQUE
(ZH) 一种呼叫中心座席的管理方法、装置及计算机存储介质
Abstract: front page image
(EN)The embodiments of the present invention disclose a call centre seat management method and device and a computer storage medium. The call centre seat management method comprises: counting a work performance parameter of a seat during a work time T; and according to a counting result and a pre-set priority management list, setting a priority of the seat.
(FR)Selon des modes de réalisation, la présente invention porte sur un procédé et un dispositif de gestion des postes d'un centre d'appels, et sur un support de stockage informatique. Le procédé de gestion des postes d'un centre d'appels consiste à: compter un paramètre de performance de travail d'un poste durant un temps de travail T; et en fonction d'un résultat de comptage et d'une liste de gestion de priorité préétablie, régler une priorité du poste.
(ZH)本发明实施例公开了一种呼叫中心座席的管理方法、装置及计算机存储介质。所述呼叫中心座席的管理方法包括:统计座席在工作时间T内的工作表现参数;根据统计结果和预先设置的优先级管理列表对所述座席的优先级进行设置。
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IR, IS, JP, KE, KG, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SA, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, KM, ML, MR, NE, SN, TD, TG).
Publication Language: Chinese (ZH)
Filing Language: Chinese (ZH)