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1. WO2014159612 - PROVIDING HELP INFORMATION BASED ON EMOTION DETECTION

Note: Text based on automatic Optical Character Recognition processes. Please use the PDF version for legal matters

WHAT IS CLAIMED IS:

1. A method comprising:

detecting, by one or more processors of a device, a negative emotion of a user; identifying, by the one or more processors and based on detecting the negative emotion of the user, a task being performed by the user in relation to an item;

obtaining, by the one or more processors and based on identifying the task, information to aid the user in performing the identified task in relation to the item,

the information including at least one of:

information, obtained from a memory associated with the device, in a help document, a user manual, or an instruction manual relating to performing the task in relation to the item,

information, obtained from a network, identifying a document relating to performing the task in relation to the item, or

information identifying a video relating to performing the task in relation to the item; and

providing, by the one or more processors, the obtained information to the user.

2. The method of claim 1, where identifying the task includes:

identifying at least one of the task or the item based on analyzing one or more of: an image or video of the user performing the task in relation to the item, a search history associated with the user,

a purchase history associated with the user,

social activity associated with the user, or

a verbal communication associated with the user or another user.

3. The method of claim 1, where the item corresponds to an application executing on the device, and

where obtaining the information to aid the user in performing the task in relation to the item includes:

obtaining information from a help document of the application.

4. The method of claim 1 , where obtaining the information to aid the user in performing the task in relation to the item includes:

sending a search query, over the network, to a server,

the search query including information identifying the task and the item, and

receiving, based on sending the search query, at least one of:

the information identifying a document relating to performing the task in relation to the item, or

the information identifying a video relating to performing the task in relation to the item.

5. The method of claim 1, further comprising:

providing a list of options to the user,

the list of options including:

a first option to obtain a help document associated with the item, a user manual, or an instruction manual,

a second option to obtain a document from the network, and a third option to obtain a video from the network, and

detecting a selection of the first option, the second option, or the third option, and where providing the obtained information to the user includes:

providing the obtained information based on the selection of the first option, the second option, or the third option.

6. The method of claim 1 , where the task includes a plurality of steps,

where identifying the task includes:

identifying a particular step, of the plurality of steps, being performed by the user when the negative emotion was detected, and

where obtaining the information to aid the user in performing the task includes: obtaining information relating to the particular step.

7. The method of claim 1, where providing the obtained information includes:

providing the obtained information on a display device.

8. A system comprising:

one or more processors to:

detect a negative emotion of a user,

identify, based on detecting the negative emotion of the user, a task being performed by the user in relation to an item,

when identifying the task, the one or more processors being to: identify at least one of the task or the item based on analyzing one or more of:

an image or video of the user performing the task in relation to the item,

a search history associated with the user, a purchase history associated with the user, or social activity associated with the user,

obtain, based on identifying the task, information to aid the user in performing the identified task in relation to the item, and

provide the obtained information to the user.

9. The system of claim 8, where the information includes at least one of:

information, from a memory associated with the device, in a help document, a user manual, or an instruction manual,

document-based information, obtained from a network, relating to performing the task in relation to the identified item, or

video-based information relating to performing the task in relation to the identified item.

10. The system of claim 8, where the item corresponds to an application being executed by a processor of the one or more processors, and

where, when obtaining the information to aid the user in performing the task in relation to the item, the one or more processors are to:

obtain information from a help document associated with the application.

11. The system of claim 8, where, when obtaining the information to aid the user in performing the task, the one or more processors are to:

send a search query, via the network, to a server,

the search query including information identifying the item and the task, and

receive, based on sending the search query, the information to aid the user in performing the identified task in relation to the item.

12. The system of claim 8, where the one or more processors are further to:

provide a list of options to the user,

the list of options including:

a first option to obtain one or more of a help document, a user manual, or an instruction manual,

a second option to obtain a document from the network, and a third option to obtain a video from the network, and

detect a selection of the first option, the second option, or the third option, and where, when providing the obtained information to the user, the one or more processors are to:

provide the obtained information based on the selection of the first option, the second option, or the third option.

The system of claim 8, where the task includes a plurality of steps, where when identifying the task, the one or more processors are to:

identify a particular step, of the plurality of steps, being performed by the user when the negative emotion was detected, and

where when obtaining the information to aid the user in performing the task, the more processors are to:

obtain information relating to the particular step.

14. The system of claim 8, where, when providing the obtained information, the one or more processors are to:

provide the obtained information on a display device.

15. A computer-readable medium for storing instructions, the instructions comprising:

a plurality of instructions, which, when executed by one or more processors of a device, cause the one or more processors to:

detect a negative emotion of a user,

identify, based on detecting the negative emotion of the user, an item with which the user is interacting,

identify, based on detecting the negative emotion of the user, a task being performed by the user in relation to the identified item,

obtain, based on identifying the item and the task, information to aid the user in performing the identified task in relation to the identified item,

the information including:

information, obtained from a memory associated with the device, relating to performing the task in relation to the identified item,

document-based information, obtained from a network, relating to performing the task in relation to the identified item, and

video-based information relating to performing the task in relation to the identified item; and

provide the obtained information to the user.

16. The computer-readable medium of claim 15, where one or more instructions, of the plurality of instructions, to identify the item or to identify the task include:

one or more instructions to identify at least one of the task or the item based on analyzing one or more of:

an image or video of the user performing the task in relation to the item, a search history associated with the user,

a purchase history associated with the user,

social activity associated with the user, or

a verbal communication associated with the user or another user.

17. The computer-readable medium of claim 15, where the item corresponds to an application executing on the device, and

where one or more instructions, of the plurality of instructions, to obtain the information to aid the user in performing the task in relation to the item include:

one or more instructions to obtain information from a help document associated with the application.

18. The computer-readable medium of claim 15, where one or more instructions, of the plurality of instructions, to obtain the information to aid the user in performing the task in relation to the item include:

one or more instructions to send a search query, over the network, to a server, the search query including information identifying the task and the item, and

one or more instructions to receive, based on sending the search query, the document-based information and the video-based information.

The computer-readable medium of claim 15, where the instructions further

one or more instructions to provide a list of options to the user,

the list of options including:

a first option to obtain the information, from the memory associated with the device, relating to performing the task in relation to the identified item,

a second option to obtain the document-based information, and a third option to obtain the video-based information, and one or more instructions to detect a selection of the first option, the second option, or the third option, and

where one or more instructions, of the plurality of instructions, to provide the information to the user include:

one or more instructions to provide the obtained information based on the selection of the first option, the second option, or the third option.

20. The computer-readable medium of claim 15, where one or more instructions, of the plurality of instructions, to provide the obtained information include:

one or more instructions to provide the obtained information via a display device.