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1. WO2014120836 - COACHING WITH COLLABORATIVE EDITING

Publication Number WO/2014/120836
Publication Date 07.08.2014
International Application No. PCT/US2014/013686
International Filing Date 29.01.2014
IPC
G06F 15/16 2006.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
15Digital computers in general; Data processing equipment in general
16Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs
CPC
H04L 51/00
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
H04L 51/04
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
04Real-time or near real-time messaging, e.g. instant messaging [IM]
H04L 51/046
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
04Real-time or near real-time messaging, e.g. instant messaging [IM]
046interacting with other applications or services
Applicants
  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC. [US]/[US]
Inventors
  • BLECON, Stéphane M.
  • NICOLAS, Boris
Agents
  • CHANG, Josephine E.
Priority Data
13/753,41529.01.2013US
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) COACHING WITH COLLABORATIVE EDITING
(FR) ENCADREMENT AVEC ÉDITION COLLABORATIVE
Abstract
(EN) A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.
(FR) L'invention concerne un procédé comportant la mise en oeuvre des étapes suivantes : faire coupler par un serveur informatisé exécutant un logiciel sur un processeur, un support non transitoire à deux ou davantage d'appareils informatisés, actionnés par des personnes dans un centre d'appels ; et mettre à jour une composition de texte, et éditer les résultats en temps réel dans un affichage de chacun des appareils informatisés au moment où l'une desdites personnes actionnant un appareil informatisé couplé, compose ou édite un document dans une application de communication textuelle.
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