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1. WO2014118644 - BANKING SERVICES EXPERIENCE CENTER

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Publication Number WO/2014/118644
Publication Date 07.08.2014
International Application No. PCT/IB2014/000721
International Filing Date 28.01.2014
IPC
G09B 25/04 2006.1
GPHYSICS
09EDUCATING; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
BEDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
25Models for purposes not provided for in group G09B23/74
04of buildings
G06Q 10/06 2012.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
CPC
G06F 3/0488
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
01Input arrangements or combined input and output arrangements for interaction between user and computer
048Interaction techniques based on graphical user interfaces [GUI]
0487using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
0488using a touch-screen or digitiser, e.g. input of commands through traced gestures
G06F 3/167
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
3Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
16Sound input; Sound output
167Audio in a user interface, e.g. using voice commands for navigating, audio feedback
G06Q 10/103
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
10Office automation, e.g. computer aided management of electronic mail or groupware
103Workflow collaboration or project management
G06Q 40/02
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
40Finance; Insurance; Tax strategies; Processing of corporate or income taxes
02Banking, e.g. interest calculation, credit approval, mortgages, home banking or on-line banking
G09B 19/00
GPHYSICS
09EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
BEDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
19Teaching not covered by other main groups of this subclass
G09B 5/065
GPHYSICS
09EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
BEDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
5Electrically-operated educational appliances
06with both visual and audible presentation of the material to be studied
065Combinations of audio and video presentations, e.g. videotapes, videodiscs, television systems
Applicants
  • WELLS FARGO INDIA SOLUTIONS PRIVATE LIMITED [IN]/[IN] (AllExceptUS)
  • MUKHERJEE, Aveek, Kumar [IN]/[IN] (US)
  • KORAH, Sunil, Cherian [IN]/[IN] (US)
  • BHATT, Sudheendranath, R. [IN]/[IN] (US)
  • KRISHNAMOORTHY, Sukesh [IN]/[IN] (US)
Inventors
  • MUKHERJEE, Aveek, Kumar
  • KORAH, Sunil, Cherian
  • BHATT, Sudheendranath, R.
  • KRISHNAMOORTHY, Sukesh
Agents
  • MAJUMDAR, Subhatosh
Priority Data
61/757,77529.01.2013US
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) BANKING SERVICES EXPERIENCE CENTER
(FR) CENTRE DE TEST DE SERVICES BANCAIRES
front page image
Abstract
(EN) A system for creating an interactive banking experience includes: a facility for housing the interactive banking experience; a first electronic computing device for controlling the interactive banking experience, the interactive banking experience comprising one or more banking workflow scenarios; an environmental control system for creating ambient conditions corresponding to the one or more banking workflow scenarios; and a detection system for detecting gestures and voice commands from a user, the gestures and voice commands being used to activate workflow steps in the one or more banking workflow scenarios.
(FR) L'invention concerne un système permettant de mettre en oeuvre un test bancaire interactif et qui comprend : une installation dans laquelle se déroule le test bancaire interactif; un premier dispositif électronique informatique, qui sert à commander le test bancaire interactif, ledit test comprenant un ou plusieurs scénario(s) de flux de travaux bancaires; un système de commande d'environnement, qui sert à produire des conditions ambiantes correspondant au(x) scénario(s) de flux de travaux bancaires; et un système de détection, qui détecte des commandes vocales et par gestes d'un utilisateur, lesdites commandes étant utilisées pour activer des étapes de flux de travaux dans le(s) scénario(s) de flux de travaux bancaires.
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