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1. (WO2013160774) SERVICE PORT EXPLORER
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2013/160774 International Application No.: PCT/IB2013/001399
Publication Date: 31.10.2013 International Filing Date: 23.04.2013
IPC:
H04L 12/24 (2006.01) ,H04L 12/26 (2006.01) ,G06Q 10/06 (2012.01) ,G06F 11/34 (2006.01) ,G05B 19/4065 (2006.01) ,G05B 23/02 (2006.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12
Data switching networks
02
Details
24
Arrangements for maintenance or administration
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12
Data switching networks
02
Details
26
Monitoring arrangements; Testing arrangements
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
06
Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
11
Error detection; Error correction; Monitoring
30
Monitoring
34
Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation
G PHYSICS
05
CONTROLLING; REGULATING
B
CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
19
Programme-control systems
02
electric
18
Numerical control (NC), i.e. automatically operating machines, in particular machine tools, e.g. in a manufacturing environment, so as to execute positioning, movement or co-ordinated operations by means of programme data in numerical form
406
characterised by monitoring or safety
4065
Monitoring tool breakage, life or condition
G PHYSICS
05
CONTROLLING; REGULATING
B
CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
23
Testing or monitoring of control systems or parts thereof
02
Electric testing or monitoring
Applicants: ABB TECHNOLOGY AG[CH/CH]; Affolternstrasse 44 CH-8050 Zurich, CH
Inventors: MAST, Timothy, Andrew; US
STARR, Kevin, Dale; US
OVERLY, Daniel, Joseph; US
Agent: POSTIGLIONE, Ferruccio; c/o Gregorj S.r.l. Via L. Muratori, 13/b I-20135 Milan, IT
Priority Data:
13/453,11523.04.2012US
Title (EN) SERVICE PORT EXPLORER
(FR) EXPLORATEUR DE PORT DE SERVICE
Abstract:
(EN) Customer data is received via a secure communication tunnel connection by a device from one or more customer systems, the device and systems both physically located within a customer facility. Key performance indicator (KPI) data associated with the customer systems is generated by a processing unit of the device from the received customer data and displayed in a format appropriate to the received data and the generated KPI data, via selection and application of one or more automated service tools from a plurality of tools each sharing a common architecture infrastructure. The generated KPI data is visually displayed in a graphical user interface dashboard report to a service expert in a reporting format that is readily indicative of a resolution of a performance problem of the customer system to the service expert. In some examples the KPI reporting is transformative of the underlying received data, thereby maintaining confidentiality.
(FR) Des données client sont reçues par le biais d'une connexion par tunnel de communication sécurisé par un dispositif à partir d'un ou de plusieurs systèmes clients, le dispositif et les systèmes étant situés physiquement dans une installation client. Des données d'indicateurs de performances clés (KPI) associées aux systèmes clients sont générées par une unité de traitement du dispositif à partir des données clients reçues et affichées dans un format approprié pour les données reçues et les données KPI générées, grâce à la sélection et à l'application d'un ou de plusieurs outils de service automatiques parmi une pluralité d'outils partageant une infrastructure d'architecture commune. Les données de KPI générées sont affichées visuellement dans un tableau de bord de l'interface utilisateur graphique à l'attention d'un expert de service dans un format de rapport qui indique facilement une résolution d'un problème de performance du système client à l'expert de service. Dans certains exemples, le rapport des KPI transforme les données reçues sous-jacentes, ce qui permet de conserver la confidentialité.
front page image
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)