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1. WO2013158947 - SYSTEM AND METHOD FOR INCREASING CUSTOMER PARTICIPATION RATES ON ELECTRONIC SURVEYS RELATED TO A PARTICULAR COMMERCIAL TRANSACTION

Publication Number WO/2013/158947
Publication Date 24.10.2013
International Application No. PCT/US2013/037278
International Filing Date 19.04.2013
IPC
G06Q 30/02 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
CPC
G06Q 30/0201
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
0201Market data gathering, market analysis or market modelling
G06Q 30/0217
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
0207Discounts or incentives, e.g. coupons, rebates, offers or upsales
0217Giving input on a product or service or expressing a customer desire in exchange for an incentive or reward
Applicants
  • ROBERTS, Nathan, Leon [US]/[US]
  • VESCIO, Joseph, Andrew [US]/[US]
Inventors
  • ROBERTS, Nathan, Leon
  • VESCIO, Joseph, Andrew
Agents
  • OURADA, Gregory, Thomas
Priority Data
13/800,52913.03.2013US
61/635,46119.04.2012US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) SYSTEM AND METHOD FOR INCREASING CUSTOMER PARTICIPATION RATES ON ELECTRONIC SURVEYS RELATED TO A PARTICULAR COMMERCIAL TRANSACTION
(FR) SYSTÈME ET PROCÉDÉ POUR ACCROÎTRE DES TAUX DE PARTICIPATION DE CLIENT À DES SONDAGES ÉLECTRONIQUES ASSOCIÉS À UNE TRANSACTION COMMERCIALE PARTICULIÈRE
Abstract
(EN)
A system and method for a vendor processing a survey with a customer before, at, or after a transaction; wherein the survey occurs through a vendor's website application or at the vendor's physical establishment;; wherein incentive is offered and redeemable; the customer provides a unique identifier; wherein an email or text messaging is used by the vendor to transmit a URL link, containing unique identifier known as a review code associating the review to the transaction, to the customer's email address or phone number containing instructions for participating in the survey; wherein the completed and submitted review by the customer is provided to the vendor for which the review is intended; wherein the customer receives an email or text message from the vendor containing instructions, which includes a unique identifier known as a coupon code, for redeeming the incentive.
(FR)
L'invention concerne un système et un procédé pour un vendeur traitant un sondage avec un client avant, pendant ou après une transaction ; le sondage se déroulant à travers une application de site Web du vendeur ou à l'établissement physique du vendeur ; dans lesquels une incitation est offerte et échangeable ; le client fournit un identificateur unique ; un courrier électronique ou un message de texte est utilisé par le vendeur pour transmettre un lien URL, contenant un identificateur unique désigné code de revue, associant la revue à la transaction, à l'adresse de courrier électronique ou au numéro de téléphone du client, contenant des instructions pour participer au sondage ; la revue complétée et soumise par le client est fournie au vendeur pour lequel la revue est destinée ; le client reçoit un courrier électronique ou un message de texte en provenance du vendeur contenant des instructions, qui comprend un identificateur unique, désigné code de coupon, pour échanger l'incitation.
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