The invention relates to a method for detecting problem images and for ascertaining solution proposals in a system comprising at least one server device and at least one client device. The client device can be coupled to the server device via a communication network. The server device is coupled to a storage device in which a number of problem images, a number of parameters, and a number of solutions are stored. Each problem image is assigned at least one parameter and at least one solution, wherein the parameters assigned to a problem image describe the problem image, and at least one solution is ascertained using selected parameters. The invention also relates to a corresponding system which is adapted to learn new solutions for new or known problem images. The invention further relates to program means for a client device, said program means being adapted to interact with the method according to the invention.