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1. (WO2013119808) ANALYTICS DRIVEN ENGAGEMENT
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2013/119808 International Application No.: PCT/US2013/025142
Publication Date: 15.08.2013 International Filing Date: 07.02.2013
IPC:
G06F 17/30 (2006.01) ,G06Q 30/02 (2012.01) ,G06Q 30/00 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
30
Information retrieval; Database structures therefor
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
02
Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
Applicants:
LIVEPERSON, INC. [US/US]; 475 10th Avenue, 5th Floor New York, NY 10018, US
Inventors:
ZELENKO, Avinoam; IL
GORDON, Vitaly; IL
KEHAT, Arnon-Naftally; IL
BARAK, Matan; IL
Agent:
LEZAK, Arrienne, M.; Kilpatrick Townsend & Stockton LLP Two Embarcadero Center 8th Floor San Francisco, CA 94111-3834, US
Priority Data:
13/413,15806.03.2012US
61/632,81510.02.2012US
Title (EN) ANALYTICS DRIVEN ENGAGEMENT
(FR) ENGAGEMENT GUIDÉ PAR DES DONNÉES ANALYTIQUES
Abstract:
(EN) Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.
(FR) Selon divers modes de réalisation, la présente invention concerne un serveur d'engagement et un procédé associé de lancement d'un engagement entre un dispositif agent et un dispositif utilisateur sur la base de règles d'engagement formées et modifiées. Selon un mode de réalisation, le serveur d'engagement peut recevoir un ou des rapports analytiques tiers et les utiliser pour former des règles d'engagement qui déterminent l'instant où le serveur d'engagement lance un engagement entre le dispositif agent et le dispositif utilisateur. Selon certains modes de réalisation, le serveur d'engagement peut également recevoir des données d'interaction d'utilisateur depuis le dispositif utilisateur pour modifier les règles d'engagement pour les adapter à un utilisateur particulier. Selon certains modes de réalisation, le serveur d'engagement peut utiliser des rapports analytiques tiers et/ou des données d'interaction d'utilisateur provenant d'une pluralité d'utilisateurs pour former et/ou modifier les règles d'engagement.
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Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BN, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PA, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, RU, TJ, TM)
European Patent Office (EPO) (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)