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1. (WO2013116149) METHODS AND SYSTEMS FOR PROVIDING LOCATION BASED ASSISTANCE VIA A MOBILE DEVICE

Pub. No.:    WO/2013/116149    International Application No.:    PCT/US2013/023424
Publication Date: Fri Aug 09 01:59:59 CEST 2013 International Filing Date: Tue Jan 29 00:59:59 CET 2013
IPC: G06Q 30/00
Applicants: SEARS BRANDS, LLC
Inventors: LIFSHITZ, Gadi
OFER, Gilad
GUY, Ephraim
Title: METHODS AND SYSTEMS FOR PROVIDING LOCATION BASED ASSISTANCE VIA A MOBILE DEVICE
Abstract:
A method and system for providing location based assistance. The method and system including hosting a database of information regarding a customer, hosting a database of information regarding sale associate availability, and receiving a customer assistance request. The system determines the location of the customer and determines the availability of at least one sale associate within a predetermined location threshold of the location of the customer to service the customer assistance request. The customer assistance request is then routed to the at least one sale associate within the predetermined location threshold of the location of the customer for assistance.