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Pub. No.:    WO/2013/055367    International Application No.:    PCT/US2011/056426
Publication Date: 18.04.2013 International Filing Date: 14.10.2011
G06Q 10/00 (2012.01), G06Q 30/00 (2012.01)
Applicants: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. [US/US]; 11445 Compaq Center Drive W. Houston, Texas 77070 (US) (For All Designated States Except US).
PANDA, Geetha [IN/IN]; (IN) (For US Only).
KAPSE, Amol Ashok [IN/IN]; (IN) (For US Only).
MECHERI, Anand Kumar [IN/IN]; (IN) (For US Only)
Inventors: PANDA, Geetha; (IN).
KAPSE, Amol Ashok; (IN).
MECHERI, Anand Kumar; (IN)
Agent: AKPALA, Romiwa Charles; Hewlett-Packard Company Intellectual Property Administration 3404 E. Harmony Road Mail Stop 35 Fort Collins, Colorado 80528 (US)
Priority Data:
Abstract: front page image
(EN)Systems and methods for predicting customer satisfaction are disclosed. An example method includes identifying business factors related to customer satisfaction. The method also includes translating the business factors to measurable metrics. The method also includes predicting for a user, variations in performance leading to lower customer satisfaction, based on the measurable metrics.
(FR)L'invention concerne des systèmes et des procédés permettant de prédire la satisfaction de clients. Un procédé donné à titre d'exemple consiste à identifier des facteurs commerciaux relatifs à la satisfaction des clients. Le procédé consiste également à traduire les facteurs commerciaux en mesures quantifiables. Le procédé consiste également à prédire, pour un utilisateur, des variations de performances aboutissant à une satisfaction moindre des clients, d'après les mesures quantifiables.
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)