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1. (WO2012103631) MULTI-CHANNEL CONTEXT AWARE COMMUNICATION TECHNOLOGY
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2012/103631    International Application No.:    PCT/CA2012/000067
Publication Date: 09.08.2012 International Filing Date: 23.01.2012
IPC:
H04L 29/02 (2006.01), H04L 12/58 (2006.01)
Applicants: FREEDOMONE MOBILE, INC. [CA/CA]; 2000 Peel Street, Suite 540 Montreal, Québec H3A 2W5 (CA) (For All Designated States Except US).
SAMSON, Pierre Paul [CA/CA]; (CA) (For US Only).
PREVOST, Michel [CA/CA]; (CA) (For US Only).
BEAULIEU, Francis [CA/CA]; (CA) (For US Only)
Inventors: SAMSON, Pierre Paul; (CA).
PREVOST, Michel; (CA).
BEAULIEU, Francis; (CA)
Agent: NORTON ROSE FULBRIGHT CANADA LLP/S.E.N.C.R.L., S.R.L.; Suite 2500 1 Place Ville Marie Montreal, Québec H3B 1R1 (CA)
Priority Data:
61/438,608 01.02.2011 US
13/231,801 13.09.2011 US
Title (EN) MULTI-CHANNEL CONTEXT AWARE COMMUNICATION TECHNOLOGY
(FR) TECHNOLOGIE DE COMMUNICATION SENSIBLE AU CONTEXTE MULTI-CANAL
Abstract: front page image
(EN)The present disclosure describes, among other things, a method. The method may include receiving a communication from a user through a first communication channel. The method may include matching the communication with a workflow based on a correlation between the workflow and an indicia associated with the first communication channel and the user. The method may include processing the communication according to a first step in the workflow.
(FR)La présente invention porte, entre autres, sur un procédé. Le procédé peut consister à recevoir une communication en provenance d'un utilisateur par un premier canal de communication. Le procédé peut consister à apparier la communication à un flux de travail sur la base d'une corrélation entre le flux de travail et un indice associé au premier canal de communication et à l'utilisateur. Le procédé peut consister à traiter la communication conformément à une première étape dans le flux de travail.
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PE, PG, PH, PL, PT, QA, RO, RS, RU, RW, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TH, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LR, LS, MW, MZ, NA, RW, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AL, AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, RS, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)