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1. WO2012058385 - INTEGRATED CUSTOMER COMMUNICATIONS COMPUTER SYSTEM AND PROCESS FOR IMPLEMENTING SAME

Publication Number WO/2012/058385
Publication Date 03.05.2012
International Application No. PCT/US2011/058014
International Filing Date 27.10.2011
Chapter 2 Demand Filed 27.08.2012
IPC
G06Q 10/00 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
CPC
G06Q 10/10
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
10Office automation, e.g. computer aided management of electronic mail or groupware
Applicants
  • HSBC TECHNLOLOGIES INC. [US]/[US] (AllExceptUS)
  • ROSELLI, Paris, F. [US]/[US] (UsOnly)
  • LESANDRO, Ronald, M. [US]/[US] (UsOnly)
  • HAYES, Martin [GB]/[US] (UsOnly)
  • PARSONS, Neil, T. [CA]/[CA] (UsOnly)
  • ANTOGNOLI, Michael, R. [US]/[US] (UsOnly)
  • TANGTRAKUL, Atakorn [US]/[US] (UsOnly)
  • DIWAN, Anil [IN]/[US] (UsOnly)
  • GEMMA, Richard, A. [US]/[US] (UsOnly)
Inventors
  • ROSELLI, Paris, F.
  • LESANDRO, Ronald, M.
  • HAYES, Martin
  • PARSONS, Neil, T.
  • ANTOGNOLI, Michael, R.
  • TANGTRAKUL, Atakorn
  • DIWAN, Anil
  • GEMMA, Richard, A.
Agents
  • DONNER, Irah, H.
Priority Data
61/407,21027.10.2010US
61/435,00021.01.2011US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) INTEGRATED CUSTOMER COMMUNICATIONS COMPUTER SYSTEM AND PROCESS FOR IMPLEMENTING SAME
(FR) SYSTÈME INFORMATIQUE DE COMMUNICATION CLIENT INTÉGRÉ ET PROCESSUS DE MISE EN ŒUVRE ASSOCIÉ
Abstract
(EN)
An integrated customer communications computer system is configured to provide outbound customer communications. The communications computer system generates documents associated with the communications in a predefined format, in real-time or in batch, by merging templates comprising static data received from a template repository, dynamic data received from at least one component of an account opening system, and static content for the templates received from a content repository. The communications computer system includes a communication manager, a plurality of transmission channels, an interface for managing the templates and the content, and a document repository. Various embodiments are described, including a computer implemented method of providing customer communications using an integrated customer communications component and/or module.
(FR)
Un système informatique de communication client intégré est configuré pour fournir des communications client sortantes. Le système informatique de communication génère des documents associés aux communications dans un format prédéfini, en temps réel ou par lot, en fusionnant des modèles comprenant des données statiques reçues d'un référentiel de modèles, des données dynamiques reçues d'au moins un composant d'un système d'ouverture de compte, et un contenu statique pour les modèles reçus d'un référentiel de contenus. Le système informatique de communication comprend un gestionnaire de communication, une pluralité de canaux de transmission, une interface pour gérer les modèles et le contenu, et un référentiel de documents. L'invention concerne divers modes de réalisation, comprenant un procédé mis en œuvre par ordinateur qui consiste à fournir des communications client au moyen d'un composant et/ou module de communication client intégré.
Also published as
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