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1. (WO2010135880) INTERACTIVE VOICE RESPONSE SYSTEM AND REALIZATION METHOD THEREOF
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2010/135880    International Application No.:    PCT/CN2009/073886
Publication Date: 02.12.2010 International Filing Date: 11.09.2009
IPC:
H04M 11/00 (2006.01)
Applicants: ZTE CORPORATION [CN/CN]; ZTE Plaza, Keji Road South, Hi-Tech Industrial Park, Nanshan Shenzhen, Guangdong 518057 (CN) (For All Designated States Except US).
TAO, Zhiping [CN/CN]; (CN) (For US Only).
ZHOU, Zhijun [CN/CN]; (CN) (For US Only)
Inventors: TAO, Zhiping; (CN).
ZHOU, Zhijun; (CN)
Agent: AFD CHINA INTELLECTUAL PROPERTY LAW OFFICE; Suite B 1601A, 8 Xue Qing Rd. Haidian, Beijing 100192 (CN)
Priority Data:
200910142310.6 27.05.2009 CN
Title (EN) INTERACTIVE VOICE RESPONSE SYSTEM AND REALIZATION METHOD THEREOF
(FR) SYSTÈME DE RÉPONSE VOCALE INTERACTIVE ET SON PROCÉDÉ D'EXÉCUTION
(ZH) 一种交互语音应答系统及其实现方法
Abstract: front page image
(EN)An interactive voice response system and a realization method thereof are provided. The method includes that: after receiving the call request, the IVR system queries the user information of the user in an online charging system according to the user identify in the call request, obtains an IVR function menu customized for the user according to the user information, and provides various function services in the IVR function menu for the user.
(FR)L'invention porte sur un système de réponse vocale interactive (IVR) et sur son procédé d'exécution. Le procédé comprend les opérations suivantes : après la réception de la requête d'appel, le système IVR interroge les informations d'utilisateur de l'utilisateur dans un système de facturation en ligne conformément à l'identité d'utilisateur contenue dans la requête d'appel, obtient un menu de fonction IVR personnalisé pour l'utilisateur conformément aux informations d'utilisateur, et fournit divers services de fonction dans le menu de fonction IVR pour l'utilisateur.
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PE, PG, PH, PL, PT, RO, RS, RU, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LS, MW, MZ, NA, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: Chinese (ZH)
Filing Language: Chinese (ZH)