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1. (WO2010084248) QUEUE CONTROL SYSTEM
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CLAIMS

1. A queue control system for guiding persons waiting for service by a plurality of service points, such as check-in desks at an airport, the system comprising computer control means for controlling the. system, characterised in that the system further comprises: stripe-like or band-like lighting means arranged for each service point (Desk 1 - Desk 3, Desk 1 ' - Desk 3') provided with point-like light sources, like LEDs, coupled to a circuit board, the circuit board being adapted to provide variable lighting operations, wherein each lighting means have at least a stripe-like or band-like part (101-103) arranged in the direction of the queue; and wherein the control computer means are adapted to variably control the lighting of the stripe-like or band-like lighting means in order to guide the persons in the queues and/or entering and/or leaving the queues.

2. The queue control system according to claim 1 , characterised in that the lighting means is a LED stripe consisting at least of an elongated and essentially flat electricity conductive conductor part (1 ; 1') in which several electric components (2; 2'), such as LEDs, resistors and/or the like bringing out the lighting operation, are being connected to one after another in the longitudinal direction, and of a casing part (3).

3. The queue control system according to claim 1 , characterised in that the stripe-like or band-like lighting means can be located either on or in the floor, on the ceiling and/or the wall.

4. The queue control system according to claim 1 , characterised in that the stripe-like or band-like lighting means can be operated in at least two different lighting schemes.

5. The queue control system according to claim 4, characterised in that the stripe-like or band-like lighting means can be operated in an on/off mode.

6. The queue control system according to claim 4, characterised in that it may be operated so that it provides a dynamical "moving" light effect moving along the queuing direction, i.e. toward the service point.

7. The queue control system according to one of the preceding claims, characterised in that the lighting means are provided with light sources with different colours.

8. The queue control system according to one of the preceding claims, characterised in that the lighting means are provided with cross-bars perpendicular to the queue direction having at least one of the following functions: stop line in front of the service point to allow/not allow persons to move to the service point or enter a specific queue.

9. The queue control system according to one of the preceding claims, characterised in that the system is controlled so that a certain colour, e.g. red queue line (102) would mean no-one is allowed in the line and another colour, e.g. green queue lines (101 , 103) would mean that people can queue there.

10. The queue control system according to one of the preceding claims, characterised in that a certain colour, e.g. the green lights could be flashing in sequence to direct you to move forward and lit continuously if no movement is needed.

11. The queue control system according to one of the preceding claims, characterised in that the system is adapted to work automatically when including sensors, indicators or sensing equipment which can identify the number of people in each queue arranged in the queue, adjacent to and/or before it.

12. The queue control system according to one of the preceding claims, characterised in that the indicator includes a substrate, electrically conductive areas on the surface of the substrate, an output, and at least one conductor between the at least one electrically conductive area and the output, wherein this sensor product can be arranged as a stripe along each queue or adjacent to it and can be used for identifying the presence or movement of persons in the queue.

13. The queue control system according to one of the preceding claims, characterised in that the system is at least to some extent operated by control devices such as push buttons located at the service points and/or linked to a number assignment system and used by the clerks or other persons working at the service points.

14. The queue control system according to one of the preceding claims, characterised in that the lighting means is used to guide people to the correct queue could is multi-colour, which would allow for one person being guided to one queue and another person being guided to another queue simply, and even at the same time.

15. The queue control system according to one of the preceding claims, characterised in that the queue control system can be controlled either by a queue specific controlling device, such as a program stored on an EPROM, which would control the components related to a single queue or each component in the whole system could be centrally controlled by a controlling device such as an EPROM or computer based software program.

16. The queue control system according to one of the preceding claims, characterised in that at least one transversal cross bar (114) having a length that is at least equal to the width of all the service points may be arranged in front of all the stripe-like or band-like lighting means arranged for each service point.

17. The queue control system according to one of the preceding claims, characterised in that the system comprises detector means for checking the person(s) in the queue and based on the response of the detector means the lighting means (410, 412, 414) are controlled to guide persons to different service points.

18. The queue control system according to one of the preceding claims, characterised in that the system is used at a security check service point.