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1. (WO2010082885) A METHOD TO PREVENT CHURN OF CUSTOMERS
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2010/082885 International Application No.: PCT/SE2009/050050
Publication Date: 22.07.2010 International Filing Date: 19.01.2009
Chapter 2 Demand Filed: 07.10.2010
IPC:
G06Q 30/00 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
Applicants:
LIDSTRÖM, Mattias [SE/SE]; SE (UsOnly)
RENERO QUINTERO, Jesus [ES/ES]; ES (UsOnly)
MATTI, Mona [SE/SE]; SE (UsOnly)
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) [SE/SE]; S-164 83 Stockholm, SE (AllExceptUS)
Inventors:
LIDSTRÖM, Mattias; SE
RENERO QUINTERO, Jesus; ES
MATTI, Mona; SE
Agent:
NORIN, Klas; Ericsson AB Patent Unit Service Layer and Multimedia S-164 80 Stockholm, SE
Priority Data:
Title (EN) A METHOD TO PREVENT CHURN OF CUSTOMERS
(FR) PROCÉDÉ POUR EMPÊCHER UNE PERTE DE CLIENTS
Abstract:
(EN) A method to prevent churn of customers may include creating a customer model based on churned customers' behavior; creating one or more other customer models corresponding to existing customers' behavior during corresponding one or more time periods; comparing the customer model to the one or more other customer models; identifying whether the existing customers are potential churn customers based on the comparison; and generating measures to retain the existing customers when the existing customers are identified as potential churn customers.
(FR) Un procédé pour empêcher une perte de clients peut consister à créer un modèle de client basé sur le comportement de clients perdus ; créer un ou plusieurs modèles de clients correspondant au comportement des clients existants durant une ou plusieurs périodes de temps correspondantes ; comparer le modèle de client à un ou plusieurs autres modèles de client ; identifier sur la base de la comparaison si les clients existants sont des clients perdus potentiels ; et générer des mesures pour retenir les clients existants lorsque les clients existants sont identifiés en tant que clients perdus potentiels.
front page image
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BR, BW, BY, BZ, CA, CH, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PG, PH, PL, PT, RO, RS, RU, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (BW, GH, GM, KE, LS, MW, MZ, NA, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (EPO) (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, SE, SI, SK, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)