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Machine translation
1. (WO2010025110) NETWORKED CONTACT CENTER
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2010/025110    International Application No.:    PCT/US2009/054780
Publication Date: 04.03.2010 International Filing Date: 24.08.2009
Chapter 2 Demand Filed:    29.06.2010    
IPC:
H04M 3/00 (2006.01)
Applicants: CONTACTUAL, INC. [US/US]; 959 Skyway Road, Suite 350 San Carlos, CA 94070 (US) (For All Designated States Except US).
SOUTHWICK, Richard [US/US]; (US) (For US Only).
TOWNSEND, Robert [CA/US]; (US) (For US Only).
SALAME, Mansour [US/US]; (US) (For US Only)
Inventors: SOUTHWICK, Richard; (US).
TOWNSEND, Robert; (US).
SALAME, Mansour; (US)
Agent: SCHEER, Bradley, W.; Schwegman, Lundberg & Woessner, P.A. P.O. Box 2938 Minneapolis, MN 55402 (US)
Priority Data:
12/201,599 29.08.2008 US
Title (EN) NETWORKED CONTACT CENTER
(FR) CENTRE DE CONTACT EN RÉSEAU
Abstract: front page image
(EN)This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.
(FR)Ce document concerne, parmi d'autres choses, un centre de contact en réseau qui comprend plusieurs plateformes pour héberger plusieurs entités. Des modes de réalisation exemplaires consistent à recevoir un message associé à une des entités et à identifier une ou plusieurs plateformes associées au message. Dans certains modes de réalisation exemplaires, le centre de contact en réseau peut permettre à la plateforme d'accéder à un emplacement de données qui est à la fois associé à l'entité et partagé par au moins deux entités.
Designated States: AE, AG, AL, AM, AO, AT, AU, AZ, BA, BB, BG, BH, BR, BW, BY, BZ, CA, CH, CL, CN, CO, CR, CU, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, GT, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LY, MA, MD, ME, MG, MK, MN, MW, MX, MY, MZ, NA, NG, NI, NO, NZ, OM, PE, PG, PH, PL, PT, RO, RS, RU, SC, SD, SE, SG, SK, SL, SM, ST, SV, SY, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LS, MW, MZ, NA, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LT, LU, LV, MC, MK, MT, NL, NO, PL, PT, RO, SE, SI, SK, SM, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)