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1. (WO2007018929) DATA ANALYSIS USING GRAPHICAL VISUALIZATION
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2007/018929    International Application No.:    PCT/US2006/027009
Publication Date: 15.02.2007 International Filing Date: 11.07.2006
IPC:
G07G 1/00 (2006.01)
Applicants: ACCENTURE GLOBAL SERVICES GMBH [CH/CH]; Herrenacker 15, CH-8200 Schaffhausen (CH) (For All Designated States Except US).
BODART, Andrew, J. [US/US]; (US) (For US Only).
VALLIER, William, E. [US/CA]; (US) (For US Only)
Inventors: BODART, Andrew, J.; (US).
VALLIER, William, E.; (US)
Agent: DANNENBERG, Ross, A.; BANNER & WITCOFF, LTD., 1001 G. STREET, N.W., 11th Floor, Washington, DC 20001-4597 (US)
Priority Data:
11/186,819 22.07.2005 US
Title (EN) DATA ANALYSIS USING GRAPHICAL VISUALIZATION
(FR) ANALYSE DE DONNEES PAR VISUALISATION GRAPHIQUE
Abstract: front page image
(EN)Methods and systems are provided for creating interactive graphical representations (e.g., interactive radial graphs) of operational data in order to enhance root cause analysis and other forms of operational analysis. Graphical nodes represent potential sources of operational variations. Graphical edges linking nodes represent relationships among the potential sources. Graphs may be useful in assessing inefficiencies in call center operations, manufacturing processes, and other processes.
(FR)L'invention porte sur des procédés et sur des systèmes permettant de créer des représentations graphiques interactives (telles que des graphiques radiaux interactifs) de données fonctionnelles afin d'améliorer l'analyse par arbre des causes et d'autres formes d'analyse fonctionnelle. Des noeuds graphiques représentent des sources potentielles de variations opérationnelles. Des noeuds de liaison des bords graphiques représentent les relations entre les sources potentielles. Des graphiques peuvent être utilisés pour évaluer des inefficiences dans les opérations de centres d'appels, les processus de fabrication et autres processus.
Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BW, BY, BZ, CA, CH, CN, CO, CR, CU, CZ, DE, DK, DM, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LV, LY, MA, MD, MG, MK, MN, MW, MX, MZ, NA, NG, NI, NO, NZ, OM, PG, PH, PL, PT, RO, RS, RU, SC, SD, SE, SG, SK, SL, SM, SY, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LS, MW, MZ, NA, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HU, IE, IS, IT, LT, LU, LV, MC, NL, PL, PT, RO, SE, SI, SK, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)