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Machine translation
1. (WO2007011598) SYSTEM AND METHOD FOR RESPONDING TO AN EMERGENCY AT A CALL CENTER
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2007/011598    International Application No.:    PCT/US2006/027000
Publication Date: 25.01.2007 International Filing Date: 12.07.2006
IPC:
H04M 3/523 (2006.01)
Applicants: CISCO TECHNOLOGY, INC. [US/US]; 170 West Tasman Drive, San Jose, CA 95134 (US) (For All Designated States Except US).
VADIAKONDA, Sravan [US/US]; (US) (For US Only).
VADIAKONDA, Vijetha [US/US]; (US) (For US Only)
Inventors: VADIAKONDA, Sravan; (US).
VADIAKONDA, Vijetha; (US)
Agent: BEREZNAK, Bradley, J.; Burgess & Bereznak, 800 W. El Camino Real, Ste. 180, Mountain View, CA 94040 (US)
Priority Data:
11/181,101 14.07.2005 US
Title (EN) SYSTEM AND METHOD FOR RESPONDING TO AN EMERGENCY AT A CALL CENTER
(FR) SYSTEME ET PROCEDE SERVANT A REPONDRE A UNE URGENCE AU NIVEAU D'UN CENTRAL DE COMMUNICATION
Abstract: front page image
(EN)A system and method for servicing a caller at a contact center includes a plurality of call centers, each including an automatic call distributor (ACD), and an emergency response system that issues an emergency notification signal to the ACD of a call center in response to an emergency condition affecting the call center. In response, the ACD of the call center informs callers of the emergency condition, and then performs a bulk transfer of each of the active calls from the call center to one or more other call centers. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
(FR)Système et procédé permettant de desservir un appelant au niveau d'un central de communication et consistant en une pluralité de centraux de communication comprenant chacun un distributeur automatique d'appels (ACD) et un système de réponse d'urgence émettant un signal d'information d'urgence à l'intention de l'ACD d'un central de communication en réaction à un état d'urgence touchant le central de communication. L'ACD du central de communication informe alors les appelants de l'état d'urgence, puis effectue un transfert global de chacun des appels actifs depuis le central de communication jusqu'à un ou plusieurs autres centres de communication. On soulignera que cet abrégé se conforme aux règles qui permettront au chercheur ou au lecteur en général d'être informé rapidement de l'objet de l'invention. Il est évident qu'on ne s'en servira pas pour interpréter ou limiter son champ d'application ou la nature des revendications.
Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BW, BY, BZ, CA, CH, CN, CO, CR, CU, CZ, DE, DK, DM, DZ, EC, EE, EG, ES, FI, GB, GD, GE, GH, GM, HN, HR, HU, ID, IL, IN, IS, JP, KE, KG, KM, KN, KP, KR, KZ, LA, LC, LK, LR, LS, LT, LU, LV, LY, MA, MD, MG, MK, MN, MW, MX, MZ, NA, NG, NI, NO, NZ, OM, PG, PH, PL, PT, RO, RS, RU, SC, SD, SE, SG, SK, SL, SM, SY, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, ZA, ZM, ZW.
African Regional Intellectual Property Organization (BW, GH, GM, KE, LS, MW, MZ, NA, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HU, IE, IS, IT, LT, LU, LV, MC, NL, PL, PT, RO, SE, SI, SK, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)