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1. WO2006094178 - USER SEMANTIC OVERLAY FOR TROUBLESHOOTING CONVERGENT NETWORK PROBLEMS

Publication Number WO/2006/094178
Publication Date 08.09.2006
International Application No. PCT/US2006/007552
International Filing Date 01.03.2006
IPC
H04J 3/14 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
JMULTIPLEX COMMUNICATION
3Time-division multiplex systems
02Details
14Monitoring arrangements
H04L 12/66 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
66Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
CPC
H04L 41/0213
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
02involving integration or standardization
0213using standardized network management protocols, e.g. simple network management protocol [SNMP] or common management interface protocol [CMIP]
H04L 41/0631
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
06involving management of faults or events or alarms
0631Alarm or event or notifications correlation; Root cause analysis
H04L 41/0686
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
06involving management of faults or events or alarms
0686involving notification enrichment
H04L 41/069
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
06involving management of faults or events or alarms
069involving storage or log of alarms or notifications or post-processing thereof
H04L 41/5003
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
50Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
5003Managing service level agreement [SLA] or interaction between SLA and quality of service [QoS]
H04L 41/5061
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
41Arrangements for maintenance or administration or management of packet switching networks
50Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
5061Customer care
Applicants
  • CISCO TECHNOLOGY, INC. [US]/[US] (AllExceptUS)
  • STIEGLITZ, Jeremy E. [US]/[US] (UsOnly)
  • LEARY, Jonathan S. [US]/[US] (UsOnly)
Inventors
  • STIEGLITZ, Jeremy E.
  • LEARY, Jonathan S.
Agents
  • BEHMKE, James M.
Priority Data
11/072,07403.03.2005US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) USER SEMANTIC OVERLAY FOR TROUBLESHOOTING CONVERGENT NETWORK PROBLEMS
(FR) RECOUVREMENT SEMANTIQUE D'UTILISATEUR PERMETTANT LE DIAGNOSTIC DE PANNES LORS DE PROBLEMES SURVENANT DANS UN RESEAU CONVERGENT
Abstract
(EN)
A convergent network comprising voice over Internet protocol (VOIP) and voice over wireless local area networks (VoWLAN) telephones provides users the means for notifying a network administrator of a quality problem in real time together with an indication of the nature problem. Upon receipt of the notification, the system takes a snap shot of the current network parameters that are associated with the quality problem and provides network statistics for subsequent analysis and troubleshooting. Other callers participating in a call are notified of the source of the quality problem. In other embodiments, when streaming video or audio users detect a network quality problem, the problem is marked and tagged to indicate the time and the type of quality problem as it is occurring.
(FR)
L'invention concerne un réseau convergent comprenant des téléphones VOIP et VoWLAN permettant aux utilisateurs d'informer un administrateur de réseau d'un problème de qualité en temps réel avec une indication de la nature du problème. A la réception de la notification, le système détermine rapidement les paramètres du réseau associés au problème de qualité, et génère des statistiques de réseau pour une analyse et un diagnostic de panne ultérieurs. Les autres appelants participant à un appel sont informés de la source du problème. Dans d'autres modes de réalisation, lorsque les utilisateurs de données vidéo ou audio en continu détectent un problème de qualité du réseau, le problème est marqué et étiqueté de manière à indiquer le temps et le type de problème en temps réel.
Latest bibliographic data on file with the International Bureau