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1. (WO2003107644) MANAGEMENT OF DO-NOT-CALL DATABASES IN PREDICTIVE DIALING CALL CENTERS
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2003/107644 International Application No.: PCT/US2003/019145
Publication Date: 24.12.2003 International Filing Date: 17.06.2003
Chapter 2 Demand Filed: 12.01.2004
IPC:
H04M 3/38 (2006.01) ,H04M 3/51 (2006.01) ,H04M 7/00 (2006.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
3
Automatic or semi-automatic exchanges
38
Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
3
Automatic or semi-automatic exchanges
42
Systems providing special services or facilities to subscribers
50
Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51
Centralised call answering arrangements requiring operator intervention
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
M
TELEPHONIC COMMUNICATION
7
Arrangements for interconnection between switching centres
Applicants:
FOTTA, Keith, A. [US/US]; US (UsOnly)
BOUDRIEAU, Richard, P. [US/US]; US (UsOnly)
GRYPHON NETWORKS, INC. [US/US]; 249 Vanderbilt Avenue Norwood, MA 02062, US (AllExceptUS)
Inventors:
FOTTA, Keith, A.; US
BOUDRIEAU, Richard, P.; US
Agent:
PRAHL, Eric, L.; Hale & Dorr LLP 60 State Street Boston, MA 02109, US
Priority Data:
10/338,51808.01.2003US
60/389,51418.06.2002US
60/402,76212.08.2002US
Title (EN) MANAGEMENT OF DO-NOT-CALL DATABASES IN PREDICTIVE DIALING CALL CENTERS
(FR) GESTION DE BASES DE DONNEES DE RETRAIT DE NUMEROS DE TELEPHONE DANS DES CENTRES D'APPEL AVEC COMPOSITION PREDICTIVE
Abstract:
(EN) A mechanism and method for updating local information databases for calls to be placed by predictive dialers deployed at different geographic locations within a communications network.
(FR) Cette invention se rapporte à un mécanisme et à un procédé servant à actualiser des bases de données d'informations d'appels locales pour des appels effectués par des composeurs prédictifs déployés en différents lieux géographiques à l'intérieur d'un réseau de communication.
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Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BY, BZ, CA, CH, CN, CO, CR, CU, CZ, DE, DK, DM, DZ, EC, EE, ES, FI, GB, GD, GE, GH, GM, HR, HU, ID, IL, IN, IS, JP, KE, KG, KP, KR, KZ, LC, LK, LR, LS, LT, LU, LV, MA, MD, MG, MK, MN, MW, MX, MZ, NO, NZ, OM, PH, PL, PT, RO, RU, SC, SD, SE, SG, SK, SL, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VC, VN, YU, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (GH, GM, KE, LS, MW, MZ, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (EPO) (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HU, IE, IT, LU, MC, NL, PT, RO, SE, SI, SK, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)