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1. (WO2003073731) MULTI-MODAL COMMUNICATIONS METHOD
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/2003/073731    International Application No.:    PCT/US2003/003129
Publication Date: 04.09.2003 International Filing Date: 26.02.2003
IPC:
H04L 29/06 (2006.01), H04M 3/42 (2006.01)
Applicants: SBC PROPERTIES, L.P. [US/US]; 6500 River Place Blvd. Building III; 1st Floor Austin, TX 78736-1111 (US)
Inventors: PAROLKAR, Satish; (US).
BHAVSAR, Vikram; (US)
Agent: BERNSTEIN, Bruce, H.; Greenblum & Bernstein, P.L.C. 1950 Roland Clarke Place Reston, VA 20191 (US)
Priority Data:
10/083,472 27.02.2002 US
Title (EN) MULTI-MODAL COMMUNICATIONS METHOD
(FR) PROCEDE DE COMMUNICATION MULTIMODAL
Abstract: front page image
(EN)Comunications between an agent (5302) and a party (5301) using a communications device (102) involve sending an interactive script using session initiation protocol (SIP) to the communication device (102). The interactive script gathers information from the communications device or a user of the communication device (102) and the requested information is then forwarded to an agent terminal (170) using SIP. The interactive script is written in a high-level language and securely stored, such that an authorized party can easily access and alter the script to suit a need for particular information.
(FR)Dans le procédé décrit, les communications entre un agent (5302) et un correspondant (5301) utilisant un dispositif (102) de communication comprennent l'envoi au dispositif (102) de communication d'un script interactif utilisant le protocole d'initiation des sessions (SIP). Ce script interactif collecte une information auprès du dispositif de communication ou d'un utilisateur, et l'information demandée est ensuite envoyé à un terminal d'agent utilisant le protocole SIP. Le script interactif est écrit dans un langage évolué et mémorisé de manière sécurisée, ce qui permet à un correspondant autorisé d'accéder facilement au script et de le modifier afin de l'adapter à un besoin d'informations particulières.
Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BY, BZ, CA, CH, CN, CO, CR, CU, CZ, DE, DK, DM, DZ, EC, EE, ES, FI, GB, GD, GE, GH, GM, HR, HU, ID, IL, IN, IS, JP, KE, KG, KP, KR, KZ, LC, LK, LR, LS, LT, LU, LV, MA, MD, MG, MK, MN, MW, MX, MZ, NO, NZ, OM, PH, PL, PT, RO, RU, SC, SD, SE, SG, SK, SL, TJ, TM, TN, TR, TT, TZ, UA, UG, UZ, VC, VN, YU, ZA, ZM, ZW.
African Regional Intellectual Property Organization (GH, GM, KE, LS, MW, MZ, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, HU, IE, IT, LU, MC, NL, PT, SE, SI, SK, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG).
Publication Language: English (EN)
Filing Language: English (EN)