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1. (WO2003038711) METHOD AND SYSTEM FOR PROVIDING BACKUP DATA FOR STUDYING PRODUCT FAILURES VIA A REMOTE MAINTENANCE SERVICE
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2003/038711 International Application No.: PCT/JP2002/009170
Publication Date: 08.05.2003 International Filing Date: 09.09.2002
Chapter 2 Demand Filed: 18.10.2002
IPC:
G05B 23/02 (2006.01) ,G06Q 10/06 (2012.01) ,G06Q 10/10 (2012.01)
G PHYSICS
05
CONTROLLING; REGULATING
B
CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
23
Testing or monitoring of control systems or parts thereof
02
Electric testing or monitoring
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
06
Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10
Administration; Management
10
Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting
Applicants:
TOSHIBA TEC KABUSHIKI KAISHA [JP/JP]; 1-1, Kanda Nishiki-cho Chiyoda-ku, Tokyo 101-8442, JP
Inventors:
UENO, Toshio; JP
Agent:
SUZUYE, Takehiko ; c/o SUZUYE & SUZUYE 7-2, Kasumigaseki 3-chome Chiyoda-ku, Tokyo 100-0013, JP
Priority Data:
10/002,77102.11.2001US
Title (EN) METHOD AND SYSTEM FOR PROVIDING BACKUP DATA FOR STUDYING PRODUCT FAILURES VIA A REMOTE MAINTENANCE SERVICE
(FR) PROCEDE ET SYSTEME DE MISE EN PLACE DE DONNEES D'ARCHIVAGE DESTINEES A L'ETUDE DE REVENDICATIONS
Abstract:
(EN) A method for providing backup data utilizing a remote maintenance system acquires claim information and generates a necessary backup data item from the claim information. Further, it accesses a product of a user through a network and acquires information corresponding to the backup data item from the product of the user.
(FR) L'invention concerne un procédé de mise en oeuvre de données d'archivage au moyen d'un système de maintenance distant consistant à acquérir une information de revendication et à produire un article de données d'archivage nécessaires concernant l'information de revendication. Il consiste, en outre, à accéder à un produit utilisateur, via un réseau, et à acquérir, à partir du produit utilisateur, l'information correspondant à l'article des données d'archivage.
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Designated States: JP
European Patent Office (EPO) (DE, FR, GB, IT, NL, SE)
Publication Language: English (EN)
Filing Language: English (EN)