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1. WO2003009175 - METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT

Publication Number WO/2003/009175
Publication Date 30.01.2003
International Application No. PCT/IL2002/000593
International Filing Date 18.07.2002
IPC
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
G06Q 30/00 (2012.01)
CPC
G06Q 30/02
Applicants
  • NICE SYSTEMS LTD. [IL/IL]; Hapnina Street 8 43107 Ra'anana, IL (AllExceptUS)
  • FREEDMAN, Ilan [IL/IL]; IL (UsOnly)
  • MEIDAV, Yifat [IL/IL]; IL (UsOnly)
  • FALIK, Talia [IL/IL]; IL (UsOnly)
  • PEREG, Oren [IL/IL]; IL (UsOnly)
  • WASERBLAT, Moshe [IL/IL]; IL (UsOnly)
  • AHARONI, Gili [IL/IL]; IL (UsOnly)
  • DOLEV, Yair [IL/IL]; IL (UsOnly)
  • BAR, Eytan [IL/IL]; IL (UsOnly)
  • ARUSSY, Lior [IL/US]; US (UsOnly)
  • SHERMISTER, Shai [IL/IL]; IL (UsOnly)
Inventors
  • FREEDMAN, Ilan; IL
  • MEIDAV, Yifat; IL
  • FALIK, Talia; IL
  • PEREG, Oren; IL
  • WASERBLAT, Moshe; IL
  • AHARONI, Gili; IL
  • DOLEV, Yair; IL
  • BAR, Eytan; IL
  • ARUSSY, Lior; US
  • SHERMISTER, Shai; IL
Agents
  • AGMON, Jonathan ; Soroker - Agmon, Advocates & Patent Attorneys Nolton House 14 Shenkar Street Herzliya Pituach 46725, IL
Priority Data
60/306,14219.07.2001US
60/350,34524.01.2002US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
(FR) PROCEDE, APPAREIL ET SYSTEME POUR CAPTURER ET ANALYSER UN CONTENU BASE SUR DES INTERACTIONS
Abstract
(EN)
A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
(FR)
La présente invention concerne un procédé et un appareil (100) pour capturer et analyser des interactions de clients. Cet appareil comprend un dispositif (324) de capture d'interaction multi-segment, un dispositif (326) de réglage et d'étalonnage initial, ainsi qu'un dispositif (328) de pré-traitement et d'extraction de contexte et un moteur d'analyse à base de règles (300).
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