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1. (WO2003009175) METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
Latest bibliographic data on file with the International Bureau

Pub. No.: WO/2003/009175 International Application No.: PCT/IL2002/000593
Publication Date: 30.01.2003 International Filing Date: 18.07.2002
IPC:
G06Q 30/00 (2012.01)
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
Applicants:
NICE SYSTEMS LTD. [IL/IL]; Hapnina Street 8 43107 Ra'anana, IL (AllExceptUS)
FREEDMAN, Ilan [IL/IL]; IL (UsOnly)
MEIDAV, Yifat [IL/IL]; IL (UsOnly)
FALIK, Talia [IL/IL]; IL (UsOnly)
PEREG, Oren [IL/IL]; IL (UsOnly)
WASERBLAT, Moshe [IL/IL]; IL (UsOnly)
AHARONI, Gili [IL/IL]; IL (UsOnly)
DOLEV, Yair [IL/IL]; IL (UsOnly)
BAR, Eytan [IL/IL]; IL (UsOnly)
ARUSSY, Lior [IL/US]; US (UsOnly)
SHERMISTER, Shai [IL/IL]; IL (UsOnly)
Inventors:
FREEDMAN, Ilan; IL
MEIDAV, Yifat; IL
FALIK, Talia; IL
PEREG, Oren; IL
WASERBLAT, Moshe; IL
AHARONI, Gili; IL
DOLEV, Yair; IL
BAR, Eytan; IL
ARUSSY, Lior; US
SHERMISTER, Shai; IL
Agent:
AGMON, Jonathan ; Soroker - Agmon, Advocates & Patent Attorneys Nolton House 14 Shenkar Street Herzliya Pituach 46725, IL
Priority Data:
60/306,14219.07.2001US
60/350,34524.01.2002US
Title (EN) METHOD, APPARATUS AND SYSTEM FOR CAPTURING AND ANALYZING INTERACTION BASED CONTENT
(FR) PROCEDE, APPAREIL ET SYSTEME POUR CAPTURER ET ANALYSER UN CONTENU BASE SUR DES INTERACTIONS
Abstract:
(EN) A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
(FR) La présente invention concerne un procédé et un appareil (100) pour capturer et analyser des interactions de clients. Cet appareil comprend un dispositif (324) de capture d'interaction multi-segment, un dispositif (326) de réglage et d'étalonnage initial, ainsi qu'un dispositif (328) de pré-traitement et d'extraction de contexte et un moteur d'analyse à base de règles (300).
front page image
Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BY, BZ, CA, CH, CN, CO, CR, CU, CZ, DE, DK, DM, DZ, EC, EE, ES, FI, GB, GD, GE, GH, GM, HR, HU, ID, IL, IN, IS, JP, KE, KG, KP, KR, KZ, LC, LK, LR, LS, LT, LU, LV, MA, MD, MG, MK, MN, MW, MX, MZ, NO, NZ, OM, PH, PL, PT, RO, RU, SD, SE, SG, SI, SK, SL, TJ, TM, TN, TR, TT, TZ, UA, UG, US, UZ, VN, YU, ZA, ZM, ZW
African Regional Intellectual Property Organization (ARIPO) (GH, GM, KE, LS, MW, MZ, SD, SL, SZ, TZ, UG, ZM, ZW)
Eurasian Patent Organization (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (AT, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GR, IE, IT, LU, MC, NL, PT, SE, SK, TR)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GQ, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)
Also published as:
ZA2003/01644EP1410262US20040249650CA2453861AU2002355066IN00121/DELNP/2004