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1. WO2002021376 - SYSTEMS, APPARATUS, AND METHODS FOR HANDLING CUSTOMER REQUESTS RELATED TO THE DELIVERY OF ITEMS

Publication Number WO/2002/021376
Publication Date 14.03.2002
International Application No. PCT/US2001/027012
International Filing Date 31.08.2001
Chapter 2 Demand Filed 08.04.2002
IPC
G06Q 10/00 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
CPC
G06Q 10/06
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G06Q 10/08
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
08Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders
G06Q 10/083
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
08Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders
083Shipping
G06Q 10/0832
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
08Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders
083Shipping
0832Special goods or special handling procedures
G06Q 10/10
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
10Office automation, e.g. computer aided management of electronic mail or groupware
G06Q 30/016
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
01Customer relationship, e.g. warranty
016Customer service, i.e. after purchase service
Applicants
  • UNITED STATES POSTAL SERVICE [US]/[US] (AllExceptUS)
  • MICHELSON, Sharon, G. [--]/[US] (UsOnly)
  • RUSSELL, Italia, D. [--]/[US] (UsOnly)
  • WEISKOPF, Romaine, R. [--]/[US] (UsOnly)
Inventors
  • MICHELSON, Sharon, G.
  • RUSSELL, Italia, D.
  • WEISKOPF, Romaine, R.
Agents
  • GARRETT, Arthur, S.
Priority Data
60/231,16808.09.2000US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) SYSTEMS, APPARATUS, AND METHODS FOR HANDLING CUSTOMER REQUESTS RELATED TO THE DELIVERY OF ITEMS
(FR) SYSTEMES, DISPOSITIFS ET PROCEDES PERMETTANT DE GERER DES DEMANDES CLIENTS CONCERNANT LA LIVRAISON D'ARTICLES
Abstract
(EN)
Systems, apparatus, and methods for handling item delivery information, including customer requests related to the delivery of such items are described. A system for handling a customer request includes means for receiving a customer request from a customer. It further inlcudes means for processing the customer request and means for generating an information sheet, including a code associated with the customer request. Mail delivery personnel may use the information sheet to reduce the error rate associated with the delivery of items and increase their safety. The information sheet may be a sheet of paper, electric paper, or data presented on a liquid crystal display panel.
(FR)
L'invention concerne des systèmes, des dispositifs et des procédés permettant de gérer des informations concernant la livraison d'articles, y compris les demandes clients concernant la livraison de ces articles. L'invention concerne un système de gestion d'une demande client, comprenant un moyen conçu pour recevoir une demande client transmise par un client; un moyen conçu pour traiter la demande client et un moyen conçu pour produire une feuille d'information contenant un code associé à la demande client. La personne chargée de la distribution postale peut utiliser la feuille d'information afin de réduire le taux d'erreurs associé à la livraison des articles et d'augmenter leur sécurité. La feuille d'information peut consister en une feuille de papier, un papier électronique ou en des données présentées sur le dispositif d'affichage à cristaux liquides.
Also published as
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