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1. (WO2001031875) SECURE COMPUTER MAINTENANCE SYSTEM
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2001/031875 International Application No.: PCT/US2000/030083
Publication Date: 03.05.2001 International Filing Date: 30.10.2000
Chapter 2 Demand Filed: 26.05.2001
IPC:
H04L 29/06 (2006.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
L
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
29
Arrangements, apparatus, circuits or systems, not covered by a single one of groups H04L1/-H04L27/136
02
Communication control; Communication processing
06
characterised by a protocol
Applicants:
RICHARDS, Mark, E. [US/US]; US (UsOnly)
DALE, Scott, William [US/US]; US (UsOnly)
LEE, Cadir, Batista [US/US]; US (UsOnly)
SUPPORT.COM, INC. [US/US]; 575 Broadway Redwood City, CA 94063, US (AllExceptUS)
Inventors:
RICHARDS, Mark, E.; US
DALE, Scott, William; US
LEE, Cadir, Batista; US
Agent:
DUNNING, Richard, A., Jr. ; Fish & Richardson P.C. 2200 Sand Hill Road #100 Menlo Park, CA 94025, US
Priority Data:
09/430,66528.10.1999US
Title (EN) SECURE COMPUTER MAINTENANCE SYSTEM
(FR) SYSTEME DE SOUTIEN INFORMATIQUE SECURISE
Abstract:
(EN) A system maintains a first computer using a second computer and a central computer by: receiving a request for maintenance from a first computer; opening first and second secured connections to the first and second computers through the central computer; transferring a request for data from the second computer; storing data and a destination instruction sent from the second computer in a central computer buffer; and forwarding the buffered data to the first computer. In response to the request, program can be executed on the first computer for maintenance tasks, as for example: collecting and transmitting data, analysing and repairing configuration, downloading and installing software updates.
(FR) L'invention concerne un système qui assure la maintenance d'un premier ordinateur en utilisant un second ordinateur et un ordinateur central selon les étapes suivantes: réception d'une demande de maintenance depuis un premier ordinateur; ouverture de première et seconde connexions sécurisées avec les premier et second ordinateurs via l'ordinateur central; transfert d'une demande de données depuis le second ordinateur; enregistrement des données et d'une instruction de destination émanant du second ordinateur dans un tampon de l'ordinateur central; et transfert des données tamponnées au premier ordinateur.
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Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BY, BZ, CA, CH, CN, CR, CU, CZ, DE, DK, DM, DZ, EE, ES, FI, GB, GD, GE, GH, GM, HR, HU, ID, IL, IN, IS, JP, KE, KG, KP, KR, KZ, LC, LK, LR, LS, LT, LU, LV, MA, MD, MG, MK, MN, MW, MX, MZ, NO, NZ, PL, PT, RO, RU, SD, SE, SG, SI, SK, SL, TJ, TM, TR, TT, TZ, UA, UG, US, UZ, VN, YU, ZA, ZW
African Regional Intellectual Property Organization (ARIPO) (GH, GM, KE, LS, MW, MZ, SD, SL, SZ, TZ, UG, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (EPO) (AT, BE, CH, CY, DE, DK, ES, FI, FR, GB, GR, IE, IT, LU, MC, NL, PT, SE)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)