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1. (WO2001029742) METHOD AND APPARATUS FOR ELECTRONIC COMMERCE USING A TELEPHONE INTERFACE

Pub. No.:    WO/2001/029742    International Application No.:    PCT/US2000/041447
Publication Date: Apr 26, 2001 International Filing Date: Oct 19, 2000
IPC: G06Q 30/06
H04L 29/06
H04L 29/08
H04M 3/493
Applicants: TELLME NETWORKS, INC.
Inventors: PARTOVI, Hadi
BRATHWAITE, Rodrick, Steven
DAVIS, Angus, Macdonald
MCCUE, Michael, S.
PORTER, Brandon, William
GIANNANDREA, John
WALTHER, Eckart
KOH, Eugene
SCOTT, Andy
Title: METHOD AND APPARATUS FOR ELECTRONIC COMMERCE USING A TELEPHONE INTERFACE
Abstract:
A voice portal supporting telephone to web server commerce is described. The voice portal allows users to access web servers using a hypertext transfer protocol (HTTP), optionally including the use of a secure sockets layer (SSL) protocol, to complete commercial transactions. Additionally, embodiments of the invention can employ a one word commerce model that abstracts the particular model used by various electronic commerce vendors' web sites. The one word commerce model permits a user to identify a product and signal her/his purchase intentions with a single word, phrase, or touch-tone command. The voice portal can then complete the transaction supplying the electronic commerce vendor necessary information about the purchaser, e.g. her/his address, telephone number, electronic mail address, credit card information, etc. As needed, the voice portal can prompt the purchaser for information. Because the voice portal can maintain a record of this information independent from a particular vendor, the collected information can automatically be re-used when making purchases from other vendors. Further, embodiments of the invention can provide a record of commerce transactions in the form of voice receipts. The voice receipts can include vendor specific status information. Selective password protection of the commerce features are afforded by some embodiments of the invention to reduce the likelihood of unauthorized transactions. Additionally, embodiments of the invention may employ a range of personalization techniques to assist purchasers in selecting items as well as in the presentation of suggested items.