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1. (WO2001001708) AUTOMATIC CALL DISTRIBUTION SYSTEM
Latest bibliographic data on file with the International Bureau   

Pub. No.: WO/2001/001708 International Application No.: PCT/FI2000/000578
Publication Date: 04.01.2001 International Filing Date: 27.06.2000
IPC:
H04W 8/20 (2009.01) ,H04W 4/16 (2009.01) ,H04W 76/02 (2009.01) ,H04W 88/02 (2009.01) ,H04W 88/14 (2009.01) ,H04Q 3/00 (2006.01) ,H04Q 3/64 (2006.01)
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
W
WIRELESS COMMUNICATION NETWORKS
8
Network data management
18
Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
20
Transfer of user or subscriber data
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
W
WIRELESS COMMUNICATION NETWORKS
4
Services or facilities specially adapted for wireless communication networks
16
Communication-related supplementary services, e.g. call-transfer or call-hold
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
W
WIRELESS COMMUNICATION NETWORKS
76
Connection management, e.g. connection set-up, manipulation or release
02
Connection set-up
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
W
WIRELESS COMMUNICATION NETWORKS
88
Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
02
Terminal devices
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
W
WIRELESS COMMUNICATION NETWORKS
88
Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
14
Backbone network devices
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
Q
SELECTING
3
Selecting arrangements
H ELECTRICITY
04
ELECTRIC COMMUNICATION TECHNIQUE
Q
SELECTING
3
Selecting arrangements
64
Distributing or queuing
Applicants:
IMMONEN, Pekka [FI/FI]; FI (UsOnly)
NOKIA NETWORKS OY [FI/FI]; Keilalahdentie 4 FIN-02150 Espoo, FI (AllExceptUS)
Inventors:
IMMONEN, Pekka; FI
Agent:
KOLSTER OY AB; Iso Roobertinkatu 23 P.O. Box 148 FIN-00121 Helsinki, FI
Priority Data:
99146228.06.1999FI
Title (EN) AUTOMATIC CALL DISTRIBUTION SYSTEM
(FR) SYSTEME DE REPARTITION AUTOMATIQUE DES APPELS
Abstract:
(EN) A method and a mobile communication system for transmitting calls. The mobile communication system comprises at least one mobile services switching centre, a service control point for an intelligent network and at least one terminal communicating with the mobile services switching centre. Subscriber status information and location information on the terminal as well as information on an incoming call to the terminal are transmitted from the mobile services switching centre to the intelligent network service control point. At the control point, the subscriber status information on the terminal is checked and a command is transmitted to the mobile services switching centre either to connect the call to the terminal in response to the fact that the subscriber status information on the terminal indicates that the terminal is able to receive the call or to arrange the incoming call in a queue in response to the fact that the subscriber status information on the terminal indicates that the terminal has such a status which does not allow it to receive the call. Information on the calls in the queue is maintained in the control point wherefrom a command is transmitted to the mobile services switching centre to connect a first call in the queue to the terminal in response to the fact that the subscriber status information on the terminal indicates that the terminal is able to receive the call.
(FR) L'invention concerne un procédé et un système de communication mobile permettant de transmettre des appels. Le système de communication mobile de cette invention comprend au moins un centre de commutation pour les services mobiles, un point de commande de service pour un réseau intelligent, et au moins un terminal destiné à communiquer avec le centre de commutation pour les services mobiles. Les informations concernant le statut abonné et les informations de position contenues dans le terminal, ainsi que les informations relatives à un appel entrant dans ce terminal, sont transmises dudit centre de commutation pour les services mobiles au point de commande de service pour réseau intelligent. Dans ce point de commande, les informations concernant le statut abonné contenues dans le terminal sont vérifiées et un ordre transmis au centre de commutation pour les services mobiles, soit pour connecter l'appel au terminal, en réponse au fait que lesdites informations concernant le statut abonné indiquent que le terminal est apte à recevoir l'appel, soit pour mettre l'appel entrant dans une file d'attente, en réponse au fait que les informations concernant le statut abonné contenues dans le terminal indiquent que le statut de ce terminal ne lui permet pas de recevoir l'appel. Les informations relatives aux appels de la file d'attente sont mises à jour dans le point de commande, un ordre pouvant ensuite être transmis audit centre de commutation pour les services mobiles afin de connecter un premier appel de cette file d'attente au terminal, en réponse au fait que les informations concernant le statut abonné contenues dans ce terminal indiquent que celui-ci est apte à recevoir l'appel.
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Designated States: AE, AG, AL, AM, AT, AU, AZ, BA, BB, BG, BR, BY, BZ, CA, CH, CN, CR, CU, CZ, DE, DK, DM, DZ, EE, ES, FI, GB, GD, GE, GH, GM, HR, HU, ID, IL, IN, IS, JP, KE, KG, KP, KR, KZ, LC, LK, LR, LS, LT, LU, LV, MA, MD, MG, MK, MN, MW, MX, MZ, NO, NZ, PL, PT, RO, RU, SD, SE, SG, SI, SK, SL, TJ, TM, TR, TT, TZ, UA, UG, US, UZ, VN, YU, ZA, ZW
African Regional Intellectual Property Organization (ARIPO) (GH, GM, KE, LS, MW, MZ, SD, SL, SZ, TZ, UG, ZW)
Eurasian Patent Office (AM, AZ, BY, KG, KZ, MD, RU, TJ, TM)
European Patent Office (EPO) (AT, BE, CH, CY, DE, DK, ES, FI, FR, GB, GR, IE, IT, LU, MC, NL, PT, SE)
African Intellectual Property Organization (BF, BJ, CF, CG, CI, CM, GA, GN, GW, ML, MR, NE, SN, TD, TG)
Publication Language: English (EN)
Filing Language: English (EN)