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1. WO2000041118 - PROCESS AND SYSTEM FOR READING CONTENTS OF AN ELECTRONIC SHOPPING CART

Publication Number WO/2000/041118
Publication Date 13.07.2000
International Application No. PCT/US2000/000067
International Filing Date 04.01.2000
IPC
G06Q 30/00 2012.01
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
CPC
G06Q 30/02
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
Applicants
  • ICONTACT.COM, INC. [US/US]; William G. Christie CEO 55 Walls Drive, Suite 401 Fairfield, CT 06430, US (AllExceptUS)
  • CHRISTIE, William, G. [US/US]; US (UsOnly)
  • GOLDBERG, Perry, S. [US/US]; US (UsOnly)
  • VIEBACH, John, J. [US/US]; US (UsOnly)
  • DES JARDINS, Philip, A. [US/US]; US (UsOnly)
  • ENTZMINGER, Lindell, B., III [US/US]; US (UsOnly)
  • PASEK, Marcin, S. [US/US]; US (UsOnly)
Inventors
  • CHRISTIE, William, G.; US
  • GOLDBERG, Perry, S.; US
  • VIEBACH, John, J.; US
  • DES JARDINS, Philip, A.; US
  • ENTZMINGER, Lindell, B., III; US
  • PASEK, Marcin, S.; US
Agents
  • GILMAN, Philip, A.; Kramer Levin Naftalis & Frankel LLP 919 Third Avenue New York, NY 10022, US
Priority Data
60/114,64404.01.1999US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) PROCESS AND SYSTEM FOR READING CONTENTS OF AN ELECTRONIC SHOPPING CART
(FR) PROCEDE ET SYSTEME DE LECTURE DU CONTENU D'UN PANIER D'ACHAT ELECTRONIQUE
Abstract
(EN)
A system and method whereby a customer service representative of a company can initiate communications over an electronic network with a customer browsing an e-commerce web site of that company. A NetRep client application indicates the presence and status of each customer browsing an e-commerce web site, including a history of visited web pages and a shopping cart. Filters may be employed which differentiate certain customers for customer support. The NetRep client includes a dynamic knowledge base of selected pre-set messages to the customer depending on their status or history. Additionally, the NetRep can initiate a conversation or push a web page to the customer's browser and can interactively participate with the customer in the correct filling out of a form.
(FR)
L'invention concerne un système et un procédé permettant à un service client représentant une société (NetRep)d'établir une communication via un réseau électronique avec un client explorant le site Web de commerce électronique de cette société. Une application NetRep-client indique la présence et le statut de chaque client explorant un site Web de commerce électronique, notamment les sites Web visités antérieurement par le client et l'état du panier. Des filtres peuvent être employés pour sélectionner certains clients en vue d'une assistance. L'application NetRep-client comprend une base de connaissance dynamique composée de messages préétablis sélectionnés à l'adresse du client en fonction de son statut ou de ses antécédents. Le représentant NetRep peut en outre initier une conversation ou charger une page Web sur l'explorateur du client et peut assister le client de manière interactive pour le remplissage d'un formulaire.
Also published as
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