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1. WO1999030253 - SYSTEM FOR OBTAINING ASSISTANCE IN OPERATING AN APPARATUS

Publication Number WO/1999/030253
Publication Date 17.06.1999
International Application No. PCT/IB1998/001936
International Filing Date 03.12.1998
IPC
H04N 7/14 2006.1
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
7Television systems
14Systems for two-way working
G06F 17/30 2006.1
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
17Digital computing or data processing equipment or methods, specially adapted for specific functions
30Information retrieval; Database structures therefor
H04N 7/173 2011.1
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
7Television systems
16Analogue secrecy systems; Analogue subscription systems
173with two-way working, e.g. subscriber sending a programme selection signal
H04N 5/44 2011.1
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
5Details of television systems
44Receiver circuitry
CPC
H04N 21/42203
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
21Selective content distribution, e.g. interactive television or video on demand [VOD]
40Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
41Structure of client; Structure of client peripherals
422Input-only peripherals ; , i.e. input devices connected to specially adapted client devices; , e.g. global positioning system [GPS]
42203sound input device, e.g. microphone
H04N 21/431
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
21Selective content distribution, e.g. interactive television or video on demand [VOD]
40Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
43Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
431Generation of visual interfaces ; for content selection or interaction; Content or additional data rendering
H04N 21/433
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
21Selective content distribution, e.g. interactive television or video on demand [VOD]
40Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
43Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
433Content storage operation, e.g. storage operation in response to a pause request, caching operations
H04N 21/478
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
21Selective content distribution, e.g. interactive television or video on demand [VOD]
40Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
47End-user applications
478Supplemental services, e.g. displaying phone caller identification, shopping application
H04N 21/6547
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
21Selective content distribution, e.g. interactive television or video on demand [VOD]
60Network structure or processes for video distribution between server and client or between remote clients; Control signalling between clients, server and network components; Transmission of management data between server and client ; , e.g. sending from server to client commands for recording incoming content stream; Communication details between server and client 
65Transmission of management data between client and server
654Transmission by server directed to the client
6547comprising parameters, e.g. for client setup
H04N 21/658
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
NPICTORIAL COMMUNICATION, e.g. TELEVISION
21Selective content distribution, e.g. interactive television or video on demand [VOD]
60Network structure or processes for video distribution between server and client or between remote clients; Control signalling between clients, server and network components; Transmission of management data between server and client ; , e.g. sending from server to client commands for recording incoming content stream; Communication details between server and client 
65Transmission of management data between client and server
658Transmission by the client directed to the server
Applicants
  • KONINKLIJKE PHILIPS ELECTRONICS N.V. [NL]/[NL]
  • PHILIPS AB [SE]/[SE] (SE)
Inventors
  • VRIENS, Leonarda, J., M.
  • KUIJPERS, Henricus, J., C.
  • STEEN, Marc, G., D.
Agents
  • FAESSEN, Louis, M., H.
Priority Data
97203892.111.12.1997EP
Publication Language English (en)
Filing Language English (EN)
Designated States
Title
(EN) SYSTEM FOR OBTAINING ASSISTANCE IN OPERATING AN APPARATUS
(FR) SYSTEME D'OBTENTION D'ASSISTANCE POUR FAIRE FONCTIONNER UN APPAREIL
Abstract
(EN) The invention relates to a system for obtaining assistance in operating an apparatus. A television receiver is provided with a microphone and a dedicated operator call button and connected to a communication network. When a user presses the button, a connection is established to a help desk operator, enabling the user and the operator to speak to each other. The operator can make the television receiver show a picture of the control panel of the apparatus for which assistance is requested, and generate control signals for visualizing operations on the control panel. An animated image of the operator is shown on the television receiver, controlled by the sound level of the operator's voice, in order to elucidate the source of the voice speaking to the user.
(FR) Cette invention concerne un système permettant d'obtenir de l'aide pour faire fonctionner un appareil. Un récepteur de télévision est équipé d'un microphone et d'un bouton d'appel d'assistance, et relié à un réseau de communication. Lorsqu'un utilisateur appuie sur le bouton, une connexion est établie avec un service d'assistance ceci permettant à l'utilisateur et au préposé du service d'assistance de se parler. Le préposé peut faire afficher sur le récepteur de télévision une image du panneau de configuration de l'appareil pour lequel de l'aide est demandée, et générer des signaux de commande pour visualiser les opérations sur le panneau de configuration. Une image animée du préposé est présentée sur le récepteur de télévision, commandée par le niveau sonore de la voix du préposé, afin de préciser la source de la voix qui parle à l'utilisateur.
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