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1. (WO1998053591) METHOD AND APPARATUS FOR ENHANCED CALL WAITING IN A TELECOMMUNICATIONS NETWORK

Pub. No.:    WO/1998/053591    International Application No.:    PCT/US1998/009926
Publication Date: Fri Nov 27 00:59:59 CET 1998 International Filing Date: Fri May 15 01:59:59 CEST 1998
IPC: H04M 1/57
H04M 3/428
H04M 3/436
H04M 3/533
H04M 3/54
H04M 3/56
H04M 3/58
H04Q 3/72
Applicants: MCI COMMUNICATIONS CORPORATION
Inventors: MUMFORD, Gregory, L.
Title: METHOD AND APPARATUS FOR ENHANCED CALL WAITING IN A TELECOMMUNICATIONS NETWORK
Abstract:
In a telecommunications network, a subscriber receives or places a first call to a first caller. Thereafter, during the first call, an interrupting caller attempts to call the subscriber. A local exchange switch routes the interrupting call to an automated response unit (ARU). The ARU receives the interrupting call and retrieves a subscriber profile from a database. The ARU also determines a status of rules or conditions, such as the ANI of the first or interrupting callers, the type of first or interrupting call, etc. The ARU provides an appropriate treatment to the interrupting call based on the subscriber profile and the determined conditions, such as playing a prerecorded message for the interrupting caller and allowing the interrupting caller to leave a voice message, and thereafter replaying a portion of the voice message to the subscriber during the first call. Calls can also be transferred to other numbers, the interrupting caller can join the first caller in a conference call, as well as various other described options.