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1. (WO1998053588) CALL OVERFLOW ADDRESS POINTER METHOD AND APPARATUS

Pub. No.:    WO/1998/053588    International Application No.:    PCT/US1998/009860
Publication Date: Fri Nov 27 00:59:59 CET 1998 International Filing Date: Fri May 15 01:59:59 CEST 1998
IPC: H04M 3/523
Applicants: ROCKWELL SEMICONDUCTOR SYSTEMS, INC.
Inventors: DEZONNO, Anthony, J.
SUMNER, Roger, A.
BRYLA, James, J.
Title: CALL OVERFLOW ADDRESS POINTER METHOD AND APPARATUS
Abstract:
A method and appartus are provided for identifying a call record by a source automatic call distributor (11A) to a host computer (12) of a telephone call received from a public switched telephone network (PSTN) (16) and overflowed from the source automatic call distributor (11A) to a destination automatic call distributor (11B, 11C) in a call distribution system (10) using telescripted call control. The call record is stored under a call identifier of the source automatic call distributor (11A) in a memory (28) of the host computer (12).