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Machine translation
1. (WO1998004065) SYSTEM AND METHOD FOR PROVIDING CUSTOMER CONTACT SERVICES THROUGH A CUSTOMER CONTACT SERVICES NODE/INTERNET GATEWAY
Latest bibliographic data on file with the International Bureau   

Pub. No.:    WO/1998/004065    International Application No.:    PCT/US1997/012792
Publication Date: 29.01.1998 International Filing Date: 23.07.1997
Chapter 2 Demand Filed:    04.02.1998    
IPC:
H04L 29/06 (2006.01), H04M 3/38 (2006.01), H04M 3/42 (2006.01), H04M 3/51 (2006.01), H04M 7/12 (2006.01), H04Q 3/00 (2006.01)
Applicants: BELL COMMUNICATIONS RESEARCH, INC. [US/US]; 445 South Street, Morristown, NJ 07960-6438 (US)
Inventors: ELY, Thomas, Chambers; (US).
MARTIN, Michael, A.; (US).
NOVAK, Thomas, S; (US).
SMYK, Darek, A.; (US)
Agent: YEADON, Loria, B.; c/o International Coordinator, Room 1G112R, 445 South Street, Morristown, NJ 07960-6438 (US)
Priority Data:
08/690,253 24.07.1996 US
Title (EN) SYSTEM AND METHOD FOR PROVIDING CUSTOMER CONTACT SERVICES THROUGH A CUSTOMER CONTACT SERVICES NODE/INTERNET GATEWAY
(FR) SYSTEME ET PROCEDE DE FOURNITURE DE SERVICES A DES CLIENTS A ATTEINDRE, AU MOYEN D'UNE PASSERELLE NOEUD DE SERVICES CLIENTS/ INTERNET
Abstract: front page image
(EN)A customer contact service node/Internet gateway (CCSN/IG) (104) connects a user (103) to the services and to information from a provider (108) via Internet (100). The user (103) can thereby get information about the services and can initiate service changes and can get user-specific information.
(FR)Cette passerelle noeud de services clients/Internet (104) connecte via l'Internet (100) un utilisateur (103) aux services et informations provenant d'un fournisseur (108). L'utilisateur (103) peut ainsi obtenir des informations au sujet de services, procéder à des changements de services et obtenir des informations spécifiques utilisateur.
Designated States: CA, CN, JP, KR.
European Patent Office (AT, BE, CH, DE, DK, ES, FI, FR, GB, GR, IE, IT, LU, MC, NL, PT, SE).
Publication Language: English (EN)
Filing Language: English (EN)