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1. WO1996011542 - A NETWORK BASED KNOWLEDGEABLE ASSISTANT

Publication Number WO/1996/011542
Publication Date 18.04.1996
International Application No. PCT/US1995/011737
International Filing Date 13.09.1995
Chapter 2 Demand Filed 17.04.1996
IPC
H04M 3/42 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
H04M 3/428 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
428Arrangements for placing incoming calls on hold
H04M 3/432 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
432Arrangements for calling a subscriber at a specific time, e.g. morning call service
H04M 3/436 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
436Arrangements for screening incoming calls
H04M 3/51 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
51Centralised call answering arrangements requiring operator intervention
H04M 3/527 2006.01
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers
527Centralised call answering arrangements not requiring operator intervention
CPC
H04M 2201/40
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
2201Electronic components, circuits, software, systems or apparatus used in telephone systems
40using speech recognition
H04M 2203/2011
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
2203Aspects of automatic or semi-automatic exchanges
20related to features of supplementary services
2011Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
H04M 3/42
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
H04M 3/42204
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
42204Arrangements at the exchange for service or number selection by voice
H04M 3/42229
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
42229Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
H04M 3/42323
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
MTELEPHONIC COMMUNICATION
3Automatic or semi-automatic exchanges
42Systems providing special services or facilities to subscribers
42314in private branch exchanges
42323PBX's with CTI arrangements
Applicants
  • WILDFIRE COMMUNICATIONS, INC. [US]/[US]
Inventors
  • MINER, Richard, A.
  • WARNER, William, J.
  • LOVELL, Anthony, M.
  • SHIENBROOD, Eric, R.
  • GABRYELSKI, Keith
  • ARNOLD, Kenneth, C.R.C.
  • D'ARBELOFF, Nicholas, C.
  • HINCKLEY, Kee
Agents
  • PRAHL, Eric, L.
Priority Data
08/316,63530.09.1994US
Publication Language English (EN)
Filing Language English (EN)
Designated States
Title
(EN) A NETWORK BASED KNOWLEDGEABLE ASSISTANT
(FR) SOUTIEN D'EXPERT SUR RESEAU
Abstract
(EN)
Method implemented by a computer-based electronic assistant (60) include receiving and managing incoming calls to a subscriber. Methods include receiving an incoming call to the subscriber, establishing a connection between assistant (60) and subscriber, linking the caller and subscriber in response to receiving a call accept command, and switching the assistant (60) to a background mode. The assistant (60) monitors the subscriber for a summoning command while in the background mode and in response to receiving a summoning command, switches the assistant into a foreground mode which enables the subscriber to initiate conferencing features. Other methods include providing an electronic reminder service to the subscriber via use of personal locator and multimedia communication type determination, identification of a third party caller to subscriber while in an established connection, and providing multiple media type interaction capabilities.
(FR)
Procédé mis en ÷uvre par un soutien d'expert électronique (60) informatisé, pour recevoir et gérer des communications entrantes destinées à un abonné. Ce procédé consiste à recevoir l'appel entrant destiné à l'abonné, à établir une première liaison entre le soutien (60) et l'abonné, à établir une deuxième liaison entre l'appelant et l'abonné dès la réception d'une commande d'acceptation d'appel et à commuter le soutien électronique (60) pour le mettre en mode arrière-plan, dans lequel ce dernier surveille l'abonné au cas qu'une commande d'appel survienne alors qu'il est en mode d'arrière-plan, commute le soutien pour le mettre en mode premier-plan et permettre à l'abonné de lancer des fonctions de service de conférence. D'autres procédés consistent à offrir à l'abonné un service d'aide-mémoire électronique à l'aide d'un détecteur personnel, de la détermination du type communication multimédia, et de l'identification d'un appelant tiers de l'abonné alors que ce dernier est connecté, et à proposer des capacités d'interaction du type multimédia.
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