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1. US20220075960 - Interactive Communication System with Natural Language Adaptive Components

Office
United States of America
Application Number 17471081
Application Date 09.09.2021
Publication Number 20220075960
Publication Date 10.03.2022
Publication Kind A1
IPC
G06F 40/35
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
30Semantic analysis
35Discourse or dialogue representation
G06F 40/186
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
10Text processing
166Editing, e.g. inserting or deleting
186Templates
G06F 40/40
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
40Processing or translation of natural language
G06F 40/289
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
20Natural language analysis
279Recognition of textual entities
289Phrasal analysis, e.g. finite state techniques or chunking
H04L 12/58
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
54Store-and-forward switching systems
58Message switching systems
CPC
G06F 40/186
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
10Text processing
166Editing, e.g. inserting or deleting
186Templates
G06F 40/35
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
30Semantic analysis
35Discourse or dialogue representation
H04L 51/02
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
02with automatic reactions or user delegation, e.g. automatic replies or chatbot
G06F 40/289
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
20Natural language analysis
279Recognition of textual entities
289Phrasal analysis, e.g. finite state techniques or chunking
G06F 40/40
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
40Handling natural language data
40Processing or translation of natural language
Applicants Achieve Intelligent Technologies, Inc.
Inventors William Brown
Wasiq Mamun
Shreya Gupta
Marti McElreath
Alexandra Lawn
Dylan Burris
Garrett Serwatka
Title
(EN) Interactive Communication System with Natural Language Adaptive Components
Abstract
(EN)

Methods and systems are provided for personalizing a free-form communicative system. The free-from communicative system allows a service provider to autonomously communicate with a user. The free-form communicative system may use an adaptive communicative application and natural language adaptive components to interact with the user. The communicative system may be configured to receive an inbound message from the user and maintain a conversation with the user in their own natural language. The communicative system may assess the inbound message and generate labels, packages, and blueprint objects related to the input message. The communicative system may generate personalized sentences based on the respective labels, packages, and blueprint objects as well as message templates. In response to the input message, the communicative system sends the personalized sentences as an output message to the user, where the personalized sentences are commensurate to the conversation and natural language of the user.


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