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1. US20220012608 - PRIORITIZING ALERTS IN INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEMS

Office
United States of America
Application Number 16926500
Application Date 10.07.2020
Publication Number 20220012608
Publication Date 13.01.2022
Publication Kind A1
IPC
G06N 5/04
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
5Computer systems using knowledge-based models
04Inference methods or devices
G06F 11/30
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
G06F 11/34
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation
G06N 20/00
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
CPC
G06F 11/3006
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3003Monitoring arrangements specially adapted to the computing system or computing system component being monitored
3006where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems
G06N 5/04
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
5Computer systems using knowledge-based models
04Inference methods or devices
G06N 20/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
20Machine learning
G06F 11/3082
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3065Monitoring arrangements determined by the means or processing involved in reporting the monitored data
3072where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
3082the data filtering being achieved by aggregating or compressing the monitored data
G06F 11/3495
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; ; Recording or statistical evaluation of user activity, e.g. usability assessment
3466Performance evaluation by tracing or monitoring
3495for systems
G06F 11/3055
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
11Error detection; Error correction; Monitoring
30Monitoring
3055Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available
Applicants ServiceNow, Inc.
Inventors Yaron Lehmann
Title
(EN) PRIORITIZING ALERTS IN INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEMS
Abstract
(EN)

A plurality of correlations is determined including by applying a machine learning model to a first plurality of features extracted from a plurality of information technology and operations management alerts and information technology service management reporting data. Each correlation of the plurality of correlations is between a corresponding one of the plurality of information technology and operations management alerts and at least one corresponding portion of the information technology service management reporting data. The information technology service management reporting data includes at least one urgency indicator. A prioritized list of information technology and operations management alerts is generated based at least in part on the determined plurality of correlations and the at least one urgency indicator. The prioritized list of information technology and operations management alerts is organized based at least in part on relative priorities of the alerts.


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