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1. US20200082415 - SENTIMENT ANALYSIS OF NET PROMOTER SCORE (NPS) VERBATIMS

Office
United States of America
Application Number 16127556
Application Date 11.09.2018
Publication Number 20200082415
Publication Date 12.03.2020
Publication Kind A1
IPC
G06Q 30/02
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
G06N 99/00
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
NCOMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
99Subject matter not provided for in other groups of this subclass
G06F 17/27
GPHYSICS
06COMPUTING; CALCULATING OR COUNTING
FELECTRIC DIGITAL DATA PROCESSING
17Digital computing or data processing equipment or methods, specially adapted for specific functions
20Handling natural language data
27Automatic analysis, e.g. parsing, orthograph correction
CPC
G06F 17/27
G06Q 30/0201
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30Commerce, e.g. shopping or e-commerce
02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
0201Market data gathering, market analysis or market modelling
G06N 99/005
Applicants Microsoft Technology Licensing, LLC
Inventors Christopher LaTerza
Title
(EN) SENTIMENT ANALYSIS OF NET PROMOTER SCORE (NPS) VERBATIMS
Abstract
(EN)

A system for identifying a sentiment accesses net promoter scores (NPS) and corresponding text data. The corresponding text data are filtered based on a maximum value of the NPS and a minimum value of the NPS. The system uses a learning algorithm to train a model based on the filtered text data and the corresponding maximum or minimum value of the NPS.


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