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1. (US20190012677) SERVICE CONTRACT RENEWAL LEARNING SYSTEM
Application Number: 15642853 Application Date: 06.07.2017
Publication Number: 20190012677 Publication Date: 10.01.2019
Publication Kind : A1
IPC:
G06Q 30/00
G06Q 30/02
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
02
Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
CPC:
G06Q 30/012
G06Q 30/0254
G06Q 30/0255
Applicants: General Electric Company
Inventors: Jojo John MOOLAYIL
Vikrant DAMLE
Soujanya ALURI
Manohar SWAMYNATHAN
Priority Data:
Title: (EN) SERVICE CONTRACT RENEWAL LEARNING SYSTEM
Abstract: front page image
(EN)

The example embodiments are directed to a system and method for generating a service contract renewal propensity, and taking action based on the determined propensity. In one example, the method includes generating a service contract renewal propensity model for an asset based on historical service contract information associated with the asset, determining a propensity of a consumer of the asset to renew a service contract between the consumer and a service provider, wherein the determining includes processing the service contract renewal propensity model based on input asset information and input consumer information associated with the service contract, determining at least one reminder operation to be performed, from among a plurality of reminder operations, based on the determined propensity of the consumer to renew the service contract, and outputting information about the determined at least one reminder operation to be performed for display on a display device.