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1. IN00121/DELNP/2004 - METHOD APPARATUS AND SYSTEM FOR CAPTURING AND ANAL YZING INTERACTION BASED CONTENT

Office India
Application Number 00121/DELNP/2004
Application Date 16.01.2004
Publication Number 00121/DELNP/2004
Publication Date 24.02.2006
Publication Kind A
IPC
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
F
ELECTRIC DIGITAL DATA PROCESSING
17
Digital computing or data processing equipment or methods, specially adapted for specific functions
30
Information retrieval; Database structures therefor
G06F 17/30
Applicants NICE SYSTEMS LTD.
Inventors FREEDMAN, LLAN
MEIDAV, YIFAT
FALIK TALIA
PEREG, OREN
WASERBLAT, MOSHE
AHARONI, GILI
DOLEV, YAIR
BAR, EYTAN
ARUSSY, LIOR
SHERMISTER, SHAI
Priority Data US 60/306,142 19.07.2001 US
US 60/350,345 24.01.2002 US
Title
(EN) METHOD APPARATUS AND SYSTEM FOR CAPTURING AND ANAL YZING INTERACTION BASED CONTENT
Abstract
(EN)
A method and appars (:00) for capturing and analyzing customer jntemetions, the apparatus comprising a and submid-segment interaction capture device (.124), to initial set up and calib alion device (126), ft pre-processing and contact extract on 6 device (128) and a rule-based an (100),