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1. EP3407548 - CHATBOT SYSTEM

Office
European Patent Office
Application Number 17172332
Application Date 22.05.2017
Publication Number 3407548
Publication Date 28.11.2018
Publication Kind B1
IPC
H04L 12/58
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
54Store-and-forward switching systems
58Message switching systems
CPC
H04L 51/02
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
02with automatic reactions or user delegation, e.g. automatic replies or chatbot
G06F 16/3329
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
16Information retrieval; Database structures therefor; File system structures therefor
30of unstructured textual data
33Querying
332Query formulation
3329Natural language query formulation or dialogue systems
G06F 8/31
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
FELECTRIC DIGITAL DATA PROCESSING
8Arrangements for software engineering
30Creation or generation of source code
31Programming languages or programming paradigms
H04L 51/046
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
04Real-time or near real-time messaging, e.g. instant messaging [IM]
046interacting with other applications or services
H04L 51/18
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
51Arrangements for user-to-user messaging in packet-switching networks, e.g. e-mail or instant messages
18Messages including commands or codes to be executed either at an intermediate node or at the recipient to perform message-related actions
H04L 51/224
Applicants SAGE GLOBAL SERVICES LTD
Inventors FAWCETT ALEXANDER CHRISTOPHER
Designated States
Priority Data 17172332 22.05.2017 EP
Title
(DE) CHATBOT-SYSTEM
(EN) CHATBOT SYSTEM
(FR) SYSTÈME D'AGENT CONVERSATIONNEL
Abstract
(EN) The present invention relates to a chatbot system comprising a parent chatbot and a plurality of sub-chatbots, each sub-chatbot being associated with a specific domain. The parent chatbot is adapted to receive a user query and direct the user query to the relevant sub-chatbot. Each sub-chatbot comprises at least one chatbot dialog, and is adapted to respond to the user query using the at least one chatbot dialog. Each chatbot is implemented by a program entity adapted to return a return function, wherein the return function is a function configured to accept a context object unique to the sub-chatbot as an input argument, The at least one chatbot dialog is accessed by at least one access function, wherein the access function is a function configured to accept the context object of the sub-chatbot.
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