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1. AU2002355066 - Method, apparatus and system for capturing and analyzing interaction based content

Office Australia
Application Number 2002355066
Application Date 18.07.2002
Publication Number 2002355066
Publication Date 20.03.2003
Publication Kind B2
IPC
G PHYSICS
06
COMPUTING; CALCULATING; COUNTING
Q
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
30
Commerce, e.g. shopping or e-commerce
G06Q 30/00
CPC
G06Q 30/02
Applicants Nice Systems Ltd.
Agents Spruson & Ferguson
Priority Data 60/306,142 19.07.2001 US
60/350,345 24.01.2002 US
Title
(EN) Method, apparatus and system for capturing and analyzing interaction based content
Abstract
(EN)
A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).