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1. WO2020134783 - METHOD, DEVICE AND SYSTEM FOR DISPATCHING ALARM TICKET, AND COMPUTER READABLE STORAGE MEDIUM

Publication Number WO/2020/134783
Publication Date 02.07.2020
International Application No. PCT/CN2019/120611
International Filing Date 25.11.2019
IPC
H04L 12/24 2006.1
HELECTRICITY
04ELECTRIC COMMUNICATION TECHNIQUE
LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
12Data switching networks
02Details
24Arrangements for maintenance or administration
CPC
G06K 9/62
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
KRECOGNITION OF DATA; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
9Methods or arrangements for reading or recognising printed or written characters or for recognising patterns, e.g. fingerprints
62Methods or arrangements for recognition using electronic means
G06K 9/6256
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
KRECOGNITION OF DATA; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
9Methods or arrangements for reading or recognising printed or written characters or for recognising patterns, e.g. fingerprints
62Methods or arrangements for recognition using electronic means
6217Design or setup of recognition systems and techniques; Extraction of features in feature space; Clustering techniques; Blind source separation
6256Obtaining sets of training patterns; Bootstrap methods, e.g. bagging, boosting
G06K 9/6267
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
KRECOGNITION OF DATA; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
9Methods or arrangements for reading or recognising printed or written characters or for recognising patterns, e.g. fingerprints
62Methods or arrangements for recognition using electronic means
6267Classification techniques
G06Q 10/00
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
G06Q 10/06
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
G06Q 10/06311
GPHYSICS
06COMPUTING; CALCULATING; COUNTING
QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
10Administration; Management
06Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
063Operations research or analysis
0631Resource planning, allocation or scheduling for a business operation
06311Scheduling, planning or task assignment for a person or group
Applicants
  • 中兴通讯股份有限公司 ZTE CORPORATION [CN]/[CN]
Inventors
  • 杜家强 DU, Jiaqiang
  • 周波 ZHOU, Bo
  • 宋汉增 SONG, Hanzeng
  • 周艳 ZHOU, Yan
  • 赵松 ZHAO, Song
Agents
  • 北京聿宏知识产权代理有限公司 YUHONG INTELLECTUAL PROPERTY LAW FIRM
Priority Data
201811609417.226.12.2018CN
Publication Language Chinese (ZH)
Filing Language Chinese (ZH)
Designated States
Title
(EN) METHOD, DEVICE AND SYSTEM FOR DISPATCHING ALARM TICKET, AND COMPUTER READABLE STORAGE MEDIUM
(FR) PROCÉDÉ, DISPOSITIF ET SYSTÈME DE DISTRIBUTION DE TICKET D'ALARME ET SUPPORT DE STOCKAGE LISIBLE PAR ORDINATEUR
(ZH) 告警派单方法、装置、系统及计算机可读存储介质
Abstract
(EN)
Disclosed is a method for dispatching an alarm ticket, comprising: upon receiving alarm information, determining whether the alarm information can be automatically cleared; if so, determining a suppression duration corresponding to the alarm information; suppressing the alarm information on the basis of the suppression duration, and determining whether the alarm information is cleared within the suppression duration; or if not, issuing a ticket corresponding to the alarm information to an apparatus corresponding to operation and maintenance personnel. Also disclosed are a device and system for dispatching an alarm ticket, and a computer readable storage medium.
(FR)
L'invention concerne un procédé qui permet de distribuer un ticket d'alarme et qui consiste : lors de la réception d'informations d'alarme, à déterminer si les informations d'alarme peuvent être automatiquement résolues ; si tel est le cas, à déterminer une durée de suppression correspondant aux informations d'alarme ; à supprimer les informations d'alarme sur la base de la durée de suppression et à déterminer si les informations d'alarme sont résolues pendant la durée de suppression ; ou si tel n'est pas le cas, à émettre un ticket correspondant aux informations d'alarme pour un appareil correspondant au personnel d'exploitation et d'entretien. L’invention concerne également un dispositif et un système qui permettent de distribuer un ticket d'alarme et un support de stockage lisible par ordinateur.
(ZH)
本公开公开了一种告警派单方法,该方法包括以下步骤:当接收到告警信息时,确定所述告警信息是否为可自动消除的告警信息;若是,则确定所述告警信息对应的抑制时间;基于所述抑制时间,对所述告警信息进行抑制,并确定所述告警信息在所述抑制时间内是否消除;若否,则将所述告警信息对应的工单发送至运维人员对应的设备。本公开还公开了一种告警派单装置、系统及计算机可读存储介质。
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