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1. IN4168/CHENP/2008 - ORDER TAKING SYSTEM FOR A QUICK SERVICE RESTAURANT USING MULTIPLE WIRELESS COMMUNICATION CHANNELS

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[ EN ]
1. An order taking system for a quick service restaurant enabling a customer to piacean order for an item from a drive-through lane, said quick service restaurant havinga plurality of staff persons for completing said order, comprising:a drive-through order point located near said drive-through lane, said drive-through order point being capable of receiving said order for said item from said customer;a base station;a plurality of wearable headsets adapted to be used by said plurality of staff persons;a first wireless voice communication link between said order placing equipment and said base station; anda second wireless voice communication link between said base station and said plurality of headsets;at least one of said plurality of staff persons being able to communicate by voice with said customer at said drive-through lane using said first wireless voice communication link and said second wireless voice communication link. 2. An order taking system as in claim 1 wherein said first wireless voice communication link is full duplex. 3. An order taking system as in claim 2 wherein said second wireless voice communication link is full duplex. 4. An order taking system as in claim 1 wherein said first wireless voice communication link and said second wireless voice communication link occur on a plurality of channels. 5. An order taking system as in claim 4 wherein said plurality of channels operate on a plurality of frequencies. An order taking system as in claim 4 wherein said plurality of channels operate using time division multiple access (TDMA).An order taking system as in claim 4 wherein said plurality of channels operate using code division multiple access (CDMA).An order taking system for a quick service restaurant enabling a customer to place an order for an item from a drive-through lane, said quick service restaurant having a plurality of staff persons for completing said order, comprising:a drive-through order point positioned in the proximity of said drive-through lane;abase station;a plurality of wearable headsets adapted to be used by said plurality of staff persons;a first wireless voice communication link between said drive-through order point and said base station; anda second wireless voice communication link between said base station and said plurality of headsets;at least one of said plurality of staff persons being able to communicate by voice with said customer at said drive-through lane using said first wireless voice communication link and said second wireless voice communication link; anda third wireless voice communication link between said drive-through order point and at least one of said plurality of headsets allowing said drive-through order point to function as a repeater in voice communications between said base station and at least one of said plurality of staff persons.An order taking system as in claim 8 further comprising a fourth wireless voice communication link between at least one of said plurality of headsets and another one of said plurality of headsets allowing said at least one of said plurality of headsets to function as a repeater in voice communications between said at least one of said plurality of headsets and another of said plurality of headsets. A method of taking orders associated with a quick service restaurant enabling a customer to place an order for an item from a drive-through lane, said quick service restaurant having a plurality of staff persons for completing said order, comprising:communicating on a first wireless voice communication link from a drive-through order point capable of receiving said order for said item from said customer to a base station;communicating on a second wireless voice communication link from said base station to at least one of a plurality of wearable headsets adapted to be used by said plurality of staff persons;whereby at least one of said plurality of staff persons are able to communicate by voice with said customer at said drive-through lane using said first wireless voice communication link and said second wireless voice communication link.A method of taking orders associated with a quick service restaurant enabling a customer to place an order for an item from a drive-through lane, said quick service restaurant having a plurality of staff persons for completing said order, comprising:communicating on a first wireless voice communication link from a drive-through order point capable of receiving said order for said item from said customer to a base station;communicating on a second wireless voice communication link from said base station to at least one of a plurality of wearable headsets adapted to be used by said plurality of staff persons;whereby at least one of said plurality of staff persons are able to communicate by voice with said customer at said drive-through lane using said first wireless voice communication link and said second wireless voice communication link; andcommunicating on a third wireless voice communication link between said drive-through order point and at least one of said plurality of headsets allowing said drive-through order point to function as a repeater in voice communications between said base station and at least one of said plurality of staff persons.